Putting our customers at the heart of everything we do.
Derby Direct is committed to providing the highest standards of customer service. These standards have been developed in consultation with our customers and our employees. They reflect their wishes to provide customers with an efficient and courteous service.
At Derby Direct we are committed to achieving these standards. The table below shows how we are doing:
Derby Direct customer service standards:
|
|
|
|
|
|
|
Benefits |
Council Tax |
Pest Control |
NEAT |
|
Calls answered in 6 rings |
81.3% |
55.7% |
79% |
79% |
|
Customers seen within 3 minutes |
25.4% |
60.1% |
- |
- |
|
% of e-mail replied to within 5 days |
100% |
100% |
100% |
100% |
We recognise that we need to do some work to improve these figures and an improvement action plan is in place.
Information in large print, braille or other languages
Please tell us if you need this in large print, on audio tape, computer disk or in Braille. You can contact us on 01332 293111 or on Minicom 01332 255116 or fax 01332 256121.
Please contact us if you have any difficulty reading this and we will help you.
