Putting our customers at the heart of everything we do.

Feedback you have given us

We are always happy to hear what you think about the services we provide. We want your feedback so that we can look at ways to improve our service or pass on your appreciation to our staff.

Here is a selection of positive feedback we have received from you recently:

• Mr Winter completed a 'Have Your Say' form to express how efficient he thought one of our main reception staff were when he went to see them about a free bus pass, he said their manner when dealing with him was superb.
• Mrs Roche sent in a letter of thanks to one of our Housing Benefit advisers for helping her complete her application form.  
• Mrs Hinchcliffe wrote in to thank the main reception staff for a very efficient and pleasant service.
• Mr Camphey sent in a letter letting us know how pleased he was with the great service he received at the Council House main reception area.

Feedback: have your say on our services

Here's how we have acted on some of your feedback

You said that it was hard to contact our StreetCare service by telephone so we've moved it into Derby Direct. We now answer 42% more calls each day and the number of complaints about not getting through has dropped to zero.

Because we want to get things right, we have a stuctured corporate complaints procedure. If you would like more information on our complaints procedure or would like to make a complaint visit our How to make a complaint page.

Information in large print, braille, or other languages

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You can contact us on 01332 293111, on Minicom 01332 255116, or fax 01332 256121.

Please contact us if you have any difficulty reading this and we will help you.