Putting our customers at the heart of everything we do.

Derby Direct is Derby City Council’s contact centre. Our vision is that we will be your single point of contact to the Council. You can contact us through the website, email, telephone or you can visit our city centre site at:

The Council House, Corporation Street, Derby, DE1 2FE

Telephone 01332 293111,  Minicom 01332 256666, Fax 01332 255121.

You can view a map of our office locations with parking and local transport information  275Kb

Derby Direct Customer Service Advisers are your frontline contact with the Council. They are highly skilled in customer care. They have the expertise, knowledge and systems to provide you with a high level of service.

At Derby City Council we see customer service as a profession. We are investing in our employees and supporting them in an Institute of Customer Service award. This is a nationally recognised qualification and is just one of the ways we are developing our employees so that they can provide you with the highest quality customer service.

We have invested in new technology which allows customer service advisers access to the same information. This means you will not need to repeat information you have already provided to the Council. The technology allows us to look at the way we answer your calls as well as how many calls we receive. We will use this data to look at ways to become more efficient and to help improve the service we provide.

Derby Direct is expanding all the time which means it is your single point of contact for more and more services.

See all the services provided by Derby Direct