Enquiries and Comments
Complaints
Addresses, Phone Numbers and Office Hours
Website Comments
Information in large print, braille, or other languages
Enquiries and Comments
Derby Direct is Derby City Council’s new contact centre. Our vision is that we will be your single point of contact to the Council. You can contact us in any of the following ways:
The Council House
Corporation Street
Derby
DE1 2FE
Telephone 01332 293111
Minicom 01332 256666
Fax 01332 255121
email customerservices@derby.gov.uk
You can also make an enquiry or comment straight away by using our online Have Your Say Form.
For other Council services visit Council Email Contacts for a list of email addresses, or Emergencies and Service Lines for telephone numbers.
If you can't find, or don't know which service to contact, email customerservices@derby.gov.uk or telephone 01332 293111. You can also use our online Have Your Say Form to make an enquiry or comment, which will go to the relevant service.
For more information about Derby Direct, please visit What is Derby Direct.
Complaints
Because your views are important and we want to get things right, we have a properly laid out procedure for dealing with compliants. For more information please visit How to make a complaint.
For more information about our customer standards please visit Customer Service Standards.
Addresses, Phone Numbers and Office Hours
Derby City Council
The Council House
Corporation Street
Derby DE1 2FS
Main switchboard - 01332 293111
Minicom - 01332 256666
Office Hours - Council House only:
8.30 am - 5.00 pm Monday to Thursday
8.30 am - 4.30 pm Friday
Derby Direct Reception Hours:
Monday to Thursday from 8.30am to 4.30pm and
Friday 8.30am to 4.00pm.
Payment Counter Hours:
Monday to Friday from 8.30am to 2.30pm
For contact details and opening times of our other offices please visit Council Office Locations and Opening Times or view our interactive map of council offices.
For 24 hour emergency contact numbers please visit Emergencies and Service Lines.
To download a map of our office locations with parking and local transport information please use this link: Derby City Centre Map - 
1.57mb.
For directions to Derby, please visit How to get to Derby.
Website Comments
We welcome comments about our website, especially if you are having difficulty using the site or finding the right information. We welcome your feedback about the quality of our content, design, navigation system, A to Z and search engine. You may also want to tell us if you think there is a fault with a page - such as a broken link, or if a page or will not download, or is taking a long time to do so.
Please let us know your thoughts by emailing webmaster@derby.gov.uk. Please note that this email address is only for messages relating to the quality of our website, not for service requests. Please see the Enquiries and Comments section if this is the case. Any unsolicited messages, requests to other departments or services, or marketing may be ignored.
Information in large print, braille, or other languages
Please tell us if you need this in large print, on audio tape, computer disk or in Braille. You can contact us on 01332 293111, or on Minicom 01332 256666, or fax 01332 256154.
Please contact us if you have any difficulty reading this and we will help you:
