You can contact us by email at: council.tax@derby.gcsx.gov.uk or on our 24 hour automated phone line: 0333 200 6900
You can also give us your comments and feedback using our online form.
Sign up to Council Tax Online
- Check your account, view transactions and see the bills or correspondence we've sent to you
- Complete a direct debit mandate to set up or change your direct debit
- Pay your bill
- Sign up for e-billing
- View council tax bands for properties in Derby
Click on the banner below to securely access our online service.
Log In to Council Tax Online
Registering for Online Services and E-billing is easy with our 5 Step Guide! Click on the banner to start.
You can also download the Step by Step guide below which explains in detail how to create your own username and password then request your PIN number. You will need a PIN number to complete the sign up process so please make sure that you 'Request a PIN' after creating your username.
Step by Step guide to signing up for Council Tax Online - 
1.78Mb
Don't forget to switch to E-billing!
E-billing means that instead of sending you paper bills, we'll send you an email with a hyperlink enabling you to view your bill online. If you already use our Online Service, you're just a few clicks away from completing your switch to e-billing.
Online Correspondence and Bills - We are aware that correspondence and bills viewed online are currently showing in a small size font and we are working to correct this. To read these more easily, you can change the text size in your web browser to make it bigger. If you are using Internet Explorer , select View > Text Size then Larger or Largest.
Step by Step guide to signing up for E-billing - 1.13Mb
Council Tax bill part 2 for 2009/10 includes the A to Z guide of Council Services - 
2Mb
Council Tax bill part 2 for 2010/11 - 2Mb
Fostering Leaflet sent with 2010/11 Council Tax Bills - 1.5Mb
Business Rates Supporting Information - sent with 2010/11 Business Rates Bills - 60Kb
Small Business Rates Relief Form - sent with 2010/11 Business Rates Biils - 52Kb
Council Tax Direct Debit over the Web - now with 3 payment dates to choose from!
Direct Debit over the web enables you to complete and submit a mandate to pay your council tax by direct debit. This service validates your bank details and passes the information directly to the council tax system.
You can now choose to pay your monthly Council Tax Direct Debit on 1st, 15th or 25th.
Business Rates Direct Debit over the web - now with 4 payment dates to choose from!
Direct Debit over the web enables you to complete and submit a mandate to pay your Buisness Rates by direct debit. This service validates your bank details and passes the information directly to the Business Rates system.
You can now choose to pay your monthly Business Rates Direct Debit on 1st, 7th, 15th or 25th.
Online Direct Debit Mandate
Step by Step guide to completing an online Direct Debit mandate - 1Mb
If you prefer, you can print off a Direct Debit mandate to fill in and return. Choose Council Tax or Business Rates below:
Council Tax Direct Debit Mandate - Printable version - 2Mb
Business Rates Direct Debit Mandate - Printable version - 2Mb
More flexibile and convenient payment dates are just part of the improvements we're making through our Customer Services Improvement Programme.
Customer Warning - Council Tax Telephone Scam
We have been alerted to a telephone scam operated by an organisation claiming to represent Derby City Council. This organisation has been contacting people and offering to arrange refunds of Council Tax and asking for credit or debit card details in order to pay the money back. If you receive such a call please simply put the phone down and report the incident to Derby City Council on telephone number 01332 293111 or email customerservices@derby.gov.uk . Under no circumstances should you give out your credit card details.
Security Statement
The Council Tax Online web pages are installed behind a Microsoft ISA (Internet Security and Acceleration) server which provides intrusion detection security for the site. All external traffic to the site is encrypted using a certificate installed on the ISA to 128Bit encryption.
Stay Secure - Secure web sites show as https:// in the web address. Always check a site is secure before entering your personal details.
Tell us once
To improve our Customer Services to you we may share information with other Council Departments, including our Benefits Service, Sundry Debts team or Derby Advice, if you tell us anything that affects another Council service or gives you an entitlement to another service. We will treat all information provided in confidence and in accordance with the Data Protection Act 1998. It will be used for the purpose of processing and administering your Council Tax. It may also be used for the prevention of fraud, misuse of public funds and any legal or statutory requirements. It may also be shared with other public bodies such as the Audit Commission for a similar purpose.
Information about you and the Data Protection Act can be obtained from the Data Protection Manager, PO Box 6291, The Council house, Derby DE1 2YL.