Tell us once
To improve our Customer Services to you we may share information with other Council Departments, including our Benefits Service, Sundry Debts team or Derby Advice, if you tell us anything that affects another Council service or gives you an entitlement to another service. We will treat all information provided in confidence and in accordance with the Data Protection Act 1998. It will be used for the purpose of processing and administering your Council Tax. It may also be used for the prevention of fraud, misuse of public funds and any legal or statutory requirements. It may also be shared with other public bodies such as the Audit Commission for a similar purpose.
Information about you and the Data Protection Act can be obtained from the Data Protection Manager, PO Box 6291, The Council house, Derby DE1 2YL.
published on 14th May 2010
Customer Warning - Council Tax Telephone Scam
We have been alerted to a telephone scam operated by an organisation claiming to represent Derby City Council. This organisation has been contacting people and offering to arrange refunds of Council Tax and asking for credit or debit card details in order to pay the money back. If you receive such a call please simply put the phone down and report the incident to Derby City Council on telephone number 01332 293111 or email customerservices@derby.gov.uk . Under no circumstances should you give out your credit card details.
Published on 4th December 2009
Payments Counter Opening Hours
From 1st August 2009 the opening hours of the cash counter in the Council House in Derby will change. The new opening hours will be 8.30am to 1.30pm.
The changes have been introduced because significantly fewer people are using the cash counter, especially in the afternoons.
There are plenty of alternative ways of paying your Council Bills apart from paying at the cash counter:
Direct debit - This is available for payments of Council Tax, Business Rates, some Invoice payments and Derby Homes rents.
Online - Most Council bills can be paid online. Payment by credit card incurs a fee which covers the cost of the transaction, but there is no charge for paying by debit card.
Automated phone payments - Our automated system is available on 0845 600 1982. This is a 24 hour, seven days a week service. Most bills can be paid using this system. Payment by credit card incurs a fee which covers the cost of the transaction, but there is no charge for paying by debit card.
Cash at any one of over 100 shops and Post Offices throughout the City
Customers paying Council Tax by Paypoint or at a Post Office will need to use a Paypoint card. Customers who do not have a card can be issued with one by contacting us on 0333 200 6900.
Business Rate bills and all other council invoices have a bar code on the invoice which can be used to pay at any Paypoint outlet or Post Office.
Published on 20th July 2009
24 Hour Self Service Council Tax Enquiries
You can now contact us 24 hours a day using our automated self service phone line; telephone 0333 200 6900.
This is a new service set up for a three month trial period to help us answer your calls more efficiently.
The automated service gives you immediate access to information whenever you need it and is designed to deal with the most common enquiries.
When you call you will be given options depending on the service you need. You can use ‘Hot Keys’ to take you straight there. At the start of your call you will be asked if you know the ‘Hot Key’ number for the service you need. Press the number on your phone from the list below.
If you don't know the number don't worry, our automated service will guide you through every step.
Self service hot keys:
- For anything to do with payments
- If you have received a reminder, a final notice, a summons or a bailiff warning relating to your Council Tax
- Other Council Tax enquiries including change of address, bereavements, exemptions, discounts (including single persons), students, disabilities and valuation/valuation bands
- Business Rates
- Office locations, opening times and other methods of contact.
Published on 16th March 2009
Take Your Pick - New Direct Debit Payment Dates
Pay your Council Tax by Direct Debit and you can now take your pick from 3 different payment dates.
You can pay in monthly instalments by Direct Debit on the 1st , 15th or 25th of the month.
Set up your Direct Debit now with our online mandate and pay on a date that's most convenient for you!
With our Online Services you can also view your account and receive your bills electronically.
Text Message Reminder Trial
Derby City Council is running a pilot which aims to test the concept of using SMS - text messages - to reduce the cost and improve the quality of service, by reminding customers that their Council Tax is due.
Each month we have to issue Council Tax Reminders to some of our customers who, for one reason or another, have not paid their instalment. Obviously, we’d rather not send any Reminders Notices so we are looking at other ways to contact our customers effectively.
Text messages will only be sent to customers who have given us their mobile phone number to contact them and who we need to send a reminder to.
The pilot is being led by the Customer Services Department.
Council Tax Goes Online
Derby City Council's online Council Tax service now has over 5000 customers!
Council Tax Online enables you to securely view your account details, transactions and the bills we have sent you.
You can also pay online, set up a direct debit, sign up to e-billing or look up Council Tax bands.
You can get more information about this service from our Council Tax Online web page with step by step guides to help you subscribe.
Change of Circumstances Online Form
Our Change of Circumstances form makes it easy to tell us about changes that could affect your Council Tax.
The new form also helps you notify other services at the same time. Choose from Business rates, Benefits , Electoral services or Derby Homes.
Pay with PayPoint
You can now pay your Council Tax at any one of over 16,000 Paypoint outlets across the country. PayPoint is for cash payments only and collection terminals are located in newsagents, convenience stores, supermarkets, garages and off-licences. You will need a swipe card to pay by this method. To obtain a swipe card or for help finding your nearest PayPoint outlet, you should telephone the number shown at the top of your bill or contact us by email at council.tax@derby.gcsx.gov.uk.
Search for your nearest collection point on the Paypoint website.
Automated Telephone Payments - 0845 600 1982
- Council tax payers and business rate payers in Derby can pay their bills over the phone at any time, day or night.
- The Council operates a 24-hour automated telephone payment service to help residents who find it less convenient to pay their bills by any other payment method.
- As well as council tax and business rate payers, residents can also use the new service to pay invoices for things such as football pitch, sports hall or room hire.
- The automated telephone payment service is available by ringing 0845 600 1982. Once connected, customers can be talked through the service in one of three languages: English, Urdu or Punjabi.
- Callers will use their telephone keypad to type in the reference number of the bill they are paying together with details of their debit or credit card.
- The cost of calls to 0845 numbers varies and can be checked with your phone company.
- People who have queries about their bills should still telephone the council service that issued it - the number is shown on the bill.
The Council's preferred payment method is still by direct debit, as this is the most efficient method to administer and helps to reduce costs. However, the Council wants to offer as many options to pay as possible and payment methods now available include:
- direct debit
- standing order
- by post
- by phone using a debit or credit card
- at any post office
- through the internet
For any additional information on any of the above payment options please telephone 0333 200 6900, or e-mail at council.tax@derby.gcsx.gov.uk by fax on 01332 255745, or by post to Council Tax, The Council House, Corporation Street, Derby, DE1 2FS.