1. I am under 18 - I would like to make a comment, compliment or complaint about social care services for children and young people

2. I am an adult - I would like to make a comment, compliment or complaint about social care services for children and young people  

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1. How to make a comment, compliment or complaint if you are under 18

If there is something you're pleased with we would like to know. If there is something you are not happy about, try talking to the person who cares for you or someone you can trust. They may be able to help sort things out there and then.

If you don't feel you can talk about it with the person who cares for you or someone you trust, or if talking hasn't helped, you have the right to contact the Complaints Manager and tell them. They will listen to what you have to say and try to sort things out - this can take up to 28 days.

You may want the help and advice of an advocate. An advocate is someone who has nothing to do with Social Services and who is there only to help and support you. If so, call Volunteers Offering Young People Choices and Encouragement (VOYCE) on 0800 0286977.

You can contact us in a number of ways...

• by downloading the 'Let us Know' leaflet ( 164kb) and completing the form on the leaflet
• online by using the Children and Young People Comments form
• by speaking to the Complaints Manager on 01332 716924  
• by fax, 01332 716920
• if you have hearing difficulties you can use our Minicom, 01332 716709
• by writing to us at the following address (you don't need a stamp):

Private and Confidential
Freepost MID 18771
Children and Young People's Services
Communications and Customer Support 
Middleton House
27 St Mary's Gate
Derby
DE1 9BR

2. If you are an adult and would like to make a comment, compliment or complaint about social care services for children and young people, you can contact us in a number of ways...

• by printing off the 'Make a Difference' leaflet  193kb and completing the form.  The 'Make a Difference' leaflet is also available in Punjabi  139kb, Hindi  52kb and Urdu  291kb
• online by using this Adults Comments form
• by speaking to the Complaints Manager on 01332 716924  
• by fax, 01332 716920
• if you have hearing difficulties you can use our Minicom, 01332 716709
• by writing to us at the following address (you don't need a stamp):

Private and Confidential
Freepost MID 18771
Children and Young People's Services
Communications and Customer Support 
Middleton House
27 St Mary's Gate
Derby
DE1 9BR