Comments, Suggestions and Compliments

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Comments, Suggestions and Compliments

There are a range of ways in which you can let us know what you think of the services we provide.

These include . . .

Through the Council’s ‘Have Your Say’ scheme – leaflets are available at all council reception areas:

Derby Advice Service, Housing Options and Pear Tree Advice Centre, will provide 'Have Your Say' leaflets to help you make your views on housing issues known.

or you can make a comment or suggestion online on any issue you wish to raise with the Council.

The carrying out of regular surveys to assess the quality of our service. Survey results are now reported on our website.
You can also make comments and suggestions about Housing and Advice Services using the form below. Simply complete the following form and press ‘submit’ at the end of the form. If you would like a response, please include your contact details and we will respond within 5 working days.

Please provide your feedback below

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Data Protection: This form is not secure. Please don't include any confidential or sensitive information on it. We will treat any other personal information you provide in confidence and under the Data Protection Act 1998. We will hold it and only use it for a legal reason or for the purpose it is given. We will only share information when we have your consent or we need to ask another department or partner to respond to a specific comment or request you have made.

We will keep a record of the sender's Internet Protocol address (which is unique to the sender's computer), the date we received the form, and the content for back-up and archive purposes. We will also use this record to identify senders of any malicious content under the Protection from Harassment Act 1997. We will keep this record for a maximum of three months.

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