We understand that it is important to give people the chance to express their views both good and bad about the services they use. This then helps us to improve our services to our customers. So we do welcome your comments, compliments and complaints about Housing and Council Tax Benefit, Council Tax and Business Rates. There are three ways in which you can contact us:

1. To make any comments, compliments or an informal complaint please use our Contacting the Council page.
2. Contact us by email - Issues relating to a specific area can be emailed to:
   benefit.enquiries@derby.gov.uk
   council.tax@derby.gov.uk
   business.rates@derby.gov.uk
3. 3. If you would like to make an official complaint then please visit our how to make a complaint page.