Where are we?

We are based in the Council House. Our reception area is on the Ground Floor next to the payment counters.

You can also take your claim form, or report any changes in your circumstances, to any of the  local housing offices  in the City.

If you rent your home from Walbrook Housing you can hand in details in your local office. Your Housing Association will check your application form, photocopy any other details and forward them to us.

Contact us direct if you need detailed advice.

We offer an interview service Monday to Friday from 8.30am to 1.30pm where we aim to see you within 30 minutes of your arrival.

Your interview can be pre-booked by contacting us and asking for an appointment or by coming into the office and asking
 for an interview on the day.

We also offer a reception service

Monday to Thursday from 8.30am to 4.30pm and

Friday 8.30am to 4.00pm.

All our receptionists are highly trained and can deal with any query you may have.

Contacting us by phone

You can telephone us about Housing Benefit and Council Tax Benefit.

Phone anytime between 8.30am and 5.00pm on Monday to Thursday and

between 8.30am and 4.30pm on a Friday.

Phone numbers are:

• 01332 255122 ~ Derby Direct Benefit enquiries
• 01332 255116 ~ Benefit enquiries textphone
• 01332 255138 ~ Board and Lodge only

Contacting us by post

You can write to us at:

Derby Benefits,
PO Box 1,
Council House,
Corporation Street,
Derby   DE1 2FE

Contacting us by email

You can email us if you have any benefit enquiries:

enquiry.benefits@derby.gov.uk

Visiting Service

We can visit you at home to help with your benefit query if you can’t come to the office because you are sick, disabled, elderly or have children to look after. Phone us or email us to arrange this.