Advice and information for people aged between 12 and 25.
12 The Spot
Osmaston Road
Derby
DE1 1JA
Telephone: 01332 364445
Fax: 01332 364775
Email: thespace@dcys.org.uk
General opening times
Monday-Thursday 12 - 5pm
Friday 11am - 4pm
Saturday 11am - 2pm
Specialist sessions may run at different times.
What is The SPACE?
The SPACE offers information, advice, counselling, referral and support to young people between the ages of 12-25 years on a variety of subjects, including:
- housing and homelessness
- benefits
- careers and volunteering
- drugs
- welfare rights
- mental health
- counselling*
- sexual health
- smoking
- general health
- education
- training and employment
- debt
- leisure and travel
- Chlamydia screening
* Most of our sessions are drop-in but some specialist sessions do require an appointment.
If you have a problem and need some help - come in to see us. If we cannot answer your query we will know who can. Alternatively you may like to telephone us on 01332 364445 or email us at thespace@dcys.org.uk.
You may also find some of our external links helpful.
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How can The SPACE help me?
When you first come in to visit us a project worker will be in our reception to greet you. You should feel free to chat to them; they are friendly, well-trained, knowledgeable and here to help you.
There is a good chance that the project workers will be able to help you themselves. They will take you into a quiet side-room, if you want some privacy, and talk about whatever assistance you may need.
It may be that there are outside agencies that could also help you, for example with benefits or housing, and if you agree the project worker will be happy to refer you on and support you.
We also run some on-site specialist sessions, such as sexual health or mental health, and the project worker would also be able to explain how these services may be of use to you.
And don’t worry. The only adults allowed in the building during working hours are the staff. This is to ensure that you feel comfortable and safe here, and that you feel able to discuss anything you like in confidence and privacy.
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What specialist sessions run from The SPACE?
Sexual Health
A young person can speak to a nurse or a doctor about contraception or sexual health problems
Sexual Health session times
| Day |
Time |
Type of session |
| Monday |
3.30 - 6pm |
Drop-in and appointment |
| Tuesday |
5 - 7.15pm |
Appointments only |
| Thursday |
3.30 - 6pm |
Drop-in and appointment |
| Saturday |
11am - 2pm |
Drop-in and appointment |
Admission to the session closes 30 minutes before the end of each session unless you have an appointment or require Emergency Contraception.
Sexual health links
Counselling Service
If you are feeling alone with your difficulties, stressed or distressed and would like some support with your problem then why not make arrangements to meet one of our counsellors.
Counselling session times
| Day |
Time |
Type of session |
| Wednesday |
12.15 - 5pm |
Appointment only |
| Friday |
11.15am - 4pm |
Appointment only |
Advice and support links
Young Person’s Specialist Service (16 - 18 years)
At any time in our lives, anyone can experience any type of mental health difficulties - if you have any worries or want to check things out – drop in for a chat!
Young Person's Specialist Service session times
| Day |
Time |
Type of session |
| Wednesday |
1 - 4pm |
Drop in at The SPACE |
Mental health links
SPACEMAN
Male only sexual health sessions. Condoms, advice and information for young men 12 to 25
SPACEMAN male only sexual health session times
| Day |
Time |
Type of session |
| Friday |
4 - 6pm |
Drop in at The SPACE |
Sexual health links
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Will my enquiry be confidential?
If you are coming in to speak to us or to our specialist staff (like doctors or nurses), you might be worried that your family or school will be told.
All of our staff are not allowed to give out your information without you giving permission first.
Even if you are under 16, don’t worry, we still have to maintain confidentiality at all times.
Sometimes there are situations where a project worker or a doctor may feel it necessary to pass on your information. This would happen if they were worried that you, or someone else, might be at risk of harm or injury, or in some kind of danger. Even then, they would not talk to anyone without speaking to you first and explaining this.
If you are still worried about this, please still get in touch and we can explain whether we can keep your situation confidential or not.
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What happens to information that I give you?
If you read our information about confidentiality you will find out that we cannot share your information or personal details without your consent.
If you come in to speak to one of our project workers for advice then your details are kept private. If you are receiving help from us, we request that you sign a Data Protection Consent Form.
This is just to say that if we give your personal details to other agencies to assist you, that we have done this with your permission. It is also so that we have your permission to hold your details on our files here at The SPACE.
Only project workers have access to your files, and they are always kept safely locked away.
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What if I don’t speak English?
If you are not confident with speaking in English to our workers, we have access to a service known as Language Line. It is a telephone translation service which gives us access to speakers of all commonly spoken languages in England.
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What do I do if I want to make a complaint?
If you have used our services, we want to know what you think about it. We have a comments and suggestion box in our reception, and we always welcome ideas and feedback from young people in Derby.
We also want to know if there is something that you are not happy about from your visit so that we can change this in the future and improve our services.
You can visit us or phone up and talk to our Project Co-ordinator, Jean Ramsden who is on hand to listen to your concerns.
If you would like to speak to someone else, Christine is the Complaint Manager at Children and Young People’s Services and she would be happy to talk to you. You can contact Christine on 01332 711233. You can also pick up a form from The SPACE and post a note to Christine.
If you would prefer to speak to someone independent: VOYCE (Volunteers Offering Young People Choices and Encouragment) has advocates independent from the Council and can advise you as to what you can do and will speak on your behalf. They can be contacted on 0800 0286977.
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