If you need more information or assistance after reading this page, please contact us on 01332 715032, or email parking.services@derby.gov.uk. We also have a Minicom number: 01332 256064.

Motorists are required to abide by the parking restrictions, which are clearly shown by the signs and lines on the street and the notice boards in the car parks. The Council’s Parking Attendants will issue all offending vehicles with an Penalty Charge Notice - PCN, better known as a parking ticket or parking fine. The liability for paying the parking penalty lies with the registered owner of the car.

Paying for Parking Fines

The Penalty Charge can be £50 or £70 depending upon the type of parking contravention. This is reduced by 50% if you pay it within 14 days from the date of issue.

To make an online payment, please use the following link: Online Payments Service.

To make a payment by telephone, please call 0845 6001982 with a valid card and the PCN number (DR********).

Challenging your Parking Fine

If you think that the PCN is wrong or you have a valid ticket or permit to cover the time of the offence, then you can challenge our decision. All challenges must be set out in writing, we cannot accept challenges by telephone.  

You can challenge our decision in any of the following ways:

• By writing or hand delivering a letter to us at Parking Services, Saxon House, Friary Street, Derby, DE1 1NL. Please explain your reason for challenging the fine.

• By visiting our reception at the above address and filling out a challenge form.

• By filling out the challenge form on-line and submitting it electronically: Parking Fine Challenge Form.

• By email to parking.services@derby.gov.uk. Please explain your reason for challenging the fine.

• By fax to 01332 715030. Please explain your reason for challenging the fine.

You will receive an acknowledgement to confirm receipt of your challenge. We will write back to you in full once it has been investigated. Please note that we cannot accept any information by telephone.

It is important that you include the Penalty Charge Notice number in all correspondence. This is the 8 digit number found in the top right hand corner of the ticket. Please also include a full postal address.

We will not accept the following as valid reasons:

• The parking restrictions were unfair
• You had gone to get change for a pay and display machine
• You had only parked for a few minutes
• You were not causing an obstruction
• There was nowhere else to park
• You were unexpectedly delayed
• You were not aware of the parking restrictions
• You had not seen the signs