Welcome to the Bus Information web page. On this page you will find:
Most bus services in Derby are operated commercially by the various bus companies without any direct financial support from the City Council. Therefore, the bus operator should be contacted with any queries regarding bus fares or routes.
Bus Improvement Targets
Derby City Council is committed to the improvement and sustainability of the bus network. To do this specific targets have been set. Further details of these can be found in the Public Transport Strategy, which is Annex F of The Derby Joint Local Transport Plan (2006 - 2011). In brief, these targets are:
- To increase the number of bus passenger journeys
- To improve the level of bus punctuality
- To increase the use of park & ride
- To provide a high level of accessibility to schools, further education establishments, employment opportunities, General Practitioners and food shops
- To increase the percentage of users satisfied with local bus services
- To improve the accessibility of bus services
- To improve the provision of bus service information
- To reduce the number of people who feel unsafe when using transport services at night
- To encourage people to consider more sustainable modes of transport for journeys to work.
Bus Contacts
The list of contacts provided below are:
To contact us:
By Post:
Integrated Passenger Transport Unit,
Derby City Council,
Room C338,
Roman House,
Friar Gate,
Derby,
DE1 1XB
By telephone: 01332 641744
By fax: 01332 641740
By Minicom: 01332 256666
By email please use the General enquiries form below
To contact ARRIVA Midlands
By Post:
Head Office,
PO Box 613,
Leicester,
LE4 8ZN,
Head Office phone number: 0116 264 0400
Customer Care: 0870 120 1088
Website: www.arrivabus.co.uk 
To contact Felix Bus Services
By Post:
157 Station Road,
Stanley,
Ilkeston,
DE7 6FJ
By phone: 0115 932 5332
To contact Kinchbus
By Post:
Unit 3,
Sullivan Way,
Off Swingbridge Road,
Loughborough,
LE11 5QS
By phone: 01509 815637
Website www.kinchbus.co.uk
To contact Notts & Derby
By Post:
Meadow Road,
Derby,
DE1 2BH
By phone: 01332 204568
To contact Trent Barton
By Post:
Customer Services,
Mansfield Road,
Heanor,
DE75 7BG
By phone: 01773 712265
Website www.trentbarton.co.uk