It is a way of helping you if the Housing Benefit you get is not enough to pay your rent. Our Benefits section is responsible for the scheme and will decide whether or not you can get extra help.
Discretionary Housing Payments are not the same as Housing Benefit. They are special payments which come from a separate fund. Once the fund has been spent in any financial year no more Discretionary Housing Payments can be made.
Complete the Discretionary Housing Payment e-form.
When we get your form we will look at the information you have given; if we need more details we will write to you.
Don’t worry if you don’t have internet access, we provide internet access points, support and assistance at the Council House. We have a range of reasonable adjustments for disabled people to apply, so please contact us and tell us what works best for you.
Each application is treated on its own merits, although customers in particular circumstances who have had their Housing Benefit restricted because of the number of spare bedrooms they have may be given priority. This is because it would not be reasonable to expect them to move from their homes into smaller accommodation. These are:
This is in accordance with our Discretionary Housing Payments Policy.
For all claims, we will consider things like:
We will tell you how much we have awarded and the period we have given it to you for.
You may not get as much as you need to pay your full rent or the award may not be for as long as you would like.
The Discretionary Housing Payment Fund is usually meant to help with short term emergencies. If you get an award there is no guarantee that another award will be made at a later date even if your circumstances have not changed.
If you don’t agree with your Discretionary Housing Payment decision, you much ask for a review within 7 days of the date of your decision notice by completing the request a review of your DHP form.
If you are refused an award because of funding and your circumstances have not changed, you can apply again in the new financial year (this runs from 1st April to 31st March the following year). This will not guarantee an award as your claim will still have to go through the decision making process.
We treat all the information you provide in confidence and in accordance with the Data Protection Act 1998. For more information see our Privacy Notice.
|e-form:||Online benefits account|
Customer Service Centre
The Council House
|Board and Lodge phone:||01332 640830|