Trader approval schemes - Buy with Confidence

Buy with confidence logo

What is Buy with Confidence?

Buy with Confidence is a nationally recognised Trading Standards initiative. The aim of the Buy with Confidence scheme is to provide residents with a reliable source of trustworthy local businesses. All our approved traders have been visited, vetted and approved by Trading Standards to ensure they operate in a legal, honest and fair way.

Contents

Information for consumers

Information for businesses

Information for consumers

Rip offs, rogue traders, scams – you are right to be wary when buying goods or services. But now you can find a trader you can trust.

Buy with Confidence is a nationally recognised approved trader scheme, managed in Derby by our Trading Standards team. All businesses approved through Derby's Buy with Confidence scheme are visited and vetted by a Trading Standards officer. 

How can I get a list of approved traders?

View our current approved traders, who have been visited and vetted by our Trading Standards team.

To find a nationwide list of approved builders, plumbers, gardeners, painters, electricians and many other types of businesses, visit the national Buy With Confidence website. 

Anyone who doesn't have access to the internet can contact the Buy with Confidence team who will help you find the traders you need.

How are businesses and traders checked?

All the businesses on Buy with Confidence have been visited and checked by our Trading Standards team. To be members, traders must understand consumer protection law, provide a quality service and give good customer care. We want your feedback – ask your trader for a feedback card or visit the Buy With Confidence website.

We cannot guarantee that nothing will ever go wrong but members of the scheme must deal with complaints fairly. Trading Standards will help both sides reach a fair solution.

More information

Visit our 'Buy with Confidence' - frequently asked questions page for more information.

For more information, visit the Buy With Confidence website or contact the Buy with Confidence team on 01332 642424.

Information for businesses

The Buy with Confidence scheme is available to all Derby based traders. Other traders based outside of the city will be considered depending on the percentage of work carried out in the city.

Why should I join?

  • You can use it to promote your business as one that cares about your customers and trades fairly and honestly.
  • Your details will be on the Buy with Confidence website.
  • Trading Standards will include your details on our list of recommended traders.
  • We will promote the Buy with Confidence scheme to residents in our publications and press releases.
  • We will provide you with promotional materials for your vehicles and premises once you are approved on the scheme.

How much will it cost?

The cost to be a new Buy With Confidence member varies depending on the size of the business. The current fee schedule is (correct as of 01/04/16):

No. Of Employees  Application FeeAnnual Fee
0-5  £125  £250
6-20  £167 £375
21-49 £208 £500
50+ £POA £POA

Additional Premises: £187 pa per additional premises

Additional Trading Styles4: £125 pa per additional trading style

All prices exclusive of VAT

More information

For more information, view our Frequently asked questions for businesses.

Downloads

Contact details

Email:
Post address:
Buy With Confidence
The Council House
Corporation Street
Derby
DE1 2FS
Phone: 01332 642424
Minicom: 01332 640666
Buy With Confidence
The Council House
Corporation Street
Derby
DE1 2FS