We are responsible for maintaining safe roads and pavements in Derby, except for some trunk roads and all motorways, which are the responsibility of the Highways Agency.
If you have an accident as a direct result of a dangerous defect in the road, footway or verge, report the defect immediately to Streetpride. We can then carry out any necessary repairs and prevent any further incidents.
If the defect isn't our responsibility, we will pass the information to the relevant organisation for them to investigate. We will tell you, if you request it, which organisation is responsible for repairing the defect and to whom you need to direct any claim.
Examples of defects include:
We will class reports (based on the type and seriousness of the defect) either as an emergency or as routine work. We will prioritise the work according to risk and the contractor will have 12 weeks to complete the lowest priority work.
For emergency work we aim to make the defect safe within one working hour during normal working hours (8.30am to 5.00pm Monday to Thursday, 8.30am to 4.30pm on Fridays).
For all emergency work received 'out of hours' through Streetpride, we will aim to make the defect safe within one hour and 30 minutes.
In order to investigate any claim you may wish to make against the Council, please supply the details of the incident in writing, including the following information:
Once you have collected as much information as you can, send it to: The Insurance Section, The Council House, Corporation Street, Derby DE1 2FS.
Alternatively, you can email the information to firstname.lastname@example.org.
Please note there is no automatic right to compensation. Before any recompense can be made it will be necessary for you to demonstrate that there has been negligence on the Council’s part. Since this can involve specialist knowledge of the law you should consider whether you should seek your own legal advice before proceeding.
We will treat all information you provide in confidence, in accordance with the Data Protection Act 1998. We will use it for the purposes of processing your public liability claim. We will share it with other Council departments, partner agencies and outside bodies such as financial institutions, insurance companies, solicitors, loss adjusters, Derby Homes, the Police, the DVLA and other government bodies to help in claims handling.
We may share the information you provide with other departments in the Council for the purpose of preventing fraud, misuse of public funds and any legal or statutory requirements. We may also share it with other public bodies such as the Audit Commission for a similar purpose.