Where can I go for advice & information?
The Space@Connexions is a city centre based service dedicated to offering information, advice, referral and support to young people who live in Derby.
What happens at The Space@Connexions?
You can get advice and support on a range of issues including:
- housing and homelessness
- welfare rights
- mental health
- sexual health
- stop smoking
- general health
- training and employment
- leisure and travel
- Chlamydia screening
- pregnancy testing.
Come in to see us. If we cannot answer your query we will know who can. Alternatively contact us for advice and check our Facebook page for updates.
When is The Space@Connexions open?
We are open for information and advice at the following times:
||09.30am to 6.00pm
||09.30am to 7.00pm
||09.30am to 5.00pm
||09.30am to 6.00pm
||09.30am to 6.00pm
If you would like to speak to a Personal Adviser, they are available from 9.30am to 5.00pm, Monday to Friday and 12.30 to 3.30 on Saturday. Please contact us to find out more about making an appointment or contact us through our Facebook page.
How can The Space@Connexions help me?
When you first come in, one of our team will greet you. Our team is friendly, well trained, knowledgeable and there to help you, so feel free to chat to them.
There is a good chance that one of the team will be able to help you themselves. They will talk about whatever assistance you may need.
It may be that there are outside agencies that could also help with benefits or housing, and if you agree we will be happy to refer you on and support you.
We also run some on-site specialist sessions, such as sexual health, and our advisor would also be able to explain how these services may be of use to you.
Do I need to make an appointment at The Space@Connexions?
We always want you to feel able to drop and in and talk to someone. If you want to plan ahead please contact us to make an appointment.
Specialist sessions can only deal with a certain number of people and will sometimes require an appointment. Please get in touch for more information.
What specialist sessions does The Space@Connexions run?
You can speak to a nurse or a doctor about contraception or sexual health problems. We are open from:
||5.00pm to 7.15pm
||3.30pm to 6.00pm
||Drop in and appointment
||12.30pm to 3.30pm
||Drop in and appointment
Admission to the session closes 30 minutes before the end of each session unless you have an appointment or require emergency contraception.
Young Person's Specialist Service (16 to 18 years)
At any time in our lives, anyone can experience any type of mental health difficulties - if you have any worries or want to check things out - drop in for a chat! Young Persons Sspecialist Service are available Wednesday afternoon, from 1.00pm to 4.00pm. There is no need to make an appointment.
Will my enquiry be handled confidentially at The Space@Connexions?
If you are coming in to speak to us or to our specialist staff (like doctors or nurses), you might be worried that your family or school will be told.
Our staff are not allowed to give out your information without you giving us your permission first. Even if you are under 16, don’t worry, we still have to maintain confidentiality at all times.
Sometimes there are situations where we may feel it necessary to pass on your information. This would happen if they were worried that you, or someone else, might be at risk of harm or injury, or in some kind of danger. Even then, they would not talk to anyone without speaking to you first and explaining this.
If you are still worried about this, please still get in touch and we can explain whether we can keep your situation confidential or not
What if I cannot speak English?
If you are not confident with speaking in English to our workers, we have access to a service known as Language Line. It is a telephone translation service that gives us access to speakers of all commonly spoken languages in England.
What happens to the information that I give you?
If you come in to speak to one of our team members for advice then your details are kept confidentially. If you are receiving help from us, we will ask you to sign a Data Protection Consent Form.
This is just to say that if we give your personal details to other agencies to help you, that we have done this with your permission. It is also so that we have your permission to hold your details on our files at SPACE@Connexions. If you want to find out more about this, just ask when you come in to visit.
What do you think about The Space@Connexions?
If you have visited us, we want to know what you think about it. We always welcome ideas and feedback from young people in Derby.
Send us an email or complete one of our feedback forms in reception or find us on Facebook.
What's going on for young people in Derby?
Where can I look up information myself?
As well as giving our own advice and support, there are many other organisations you can contact us. Please use the links on this page to get information on a range of issues. Telephone numbers are also given where available.
Advice and support
- Child Line - is the free helpline for children and young people in the UK. Children and young people can call 0800 1111 to talk about any problems, including bullying, mental health, health, exams, eating disorders or families
- The Samaritans - call 08457 90 90 90. They can provide emotional support 24 hours a day for people who are experiencing feelings of distress or despair
- Youth2Youth - a help line run by young people for young people. Call 020 8896 3675
- Kidscape - anti-bullying charity website with information, downloads, FAQ and training
- BullyingUK - information from one of the country’s leading anti-bullying charities
Drugs and alcohol
- Frank - a national website containing information and advice for young people about drugs.
- Lauren's Link - offering support for families affected by drugs
- Addaction - website of Britain’s largest drug and alcohol treatment charity
- Phoenix Futures - the leading provider of care and rehabilitation services for people with drug and alcohol problems in the UK
- Beating Eating Disorders - general information and a help line about eating disorders, with particular reference to anorexia and bulimia nervosa
Voluntary organisations around the UK
- Vinspired - access into volunteering for young people
- NHS Direct - basic information and advice on various illnesses and conditions for the general public
- BBC Health - an easy to use website containing a wide range of information for people of all ages, on general health, fitness, sexual and mental health.
- NHS - information for the public on national and local National Health Service organisations and services
- Embarrassing Problems - advice on health problems that are difficult or embarrassing to discuss
- The Site - a non-judgemental site run by charity YouthNet UK, providing various information, including drugs, alcohol, sexual health, the law, employment and finances
- Youth Information - the National Youth Agency’s online site for young people
- Think U Know? - staying safe on-line. Advice for 11-16 year olds
Housing and homelessness
- Housing advice - young people - our advice for young people.
- Shelter - details of housing initiatives run by this charity, also with policy and news about homelessness
- YMCA - Young Men's Christian Association – site of the largest provider of safe, secure and affordable supported housing for young people
- Foyer Federation - large network of local services to support young homeless people with training and accommodation
- Young Minds - young minds website offers information to young people about mental health and emotional well-being
- MIND – the national information line is 08457 660 163 is available from 9.15am to 5.15pm Monday to Friday. Our local help line number is 01332 772300
- Sane - Saneline is a national out-of-hours telephone help line offering emotional support and information for people affected by mental health problems. Call 0845 767 8000
- Rethink - Rethink works to help everyone affected by severe mental illness recover a better quality of life. Call 0845 456 0455
- Papyrus - Prevention of young suicide. Call 08000 68 41 41
Money and finance
- R U Thinking? - a website especially for under 18s. The website gives information on contraception, sex and relationships. It allows you to search for services anywhere in the UK. Help line is 0800 28 29 30
- Family Planning Association - enabling people to make informed choices about sex. Call 0845 122 8690
- Brook - provides free confidential sexual health advice and services specifically for young people under 25. Help line 0800 0185 023
- British Pregnancy Advisory Service - Britain’s main provider of abortion services and consultation, also providing contraception
- The National Chlamydia Screening Programme - find your local free service
- Stonewall - Lesbian, gay, bi-sexual and trans-gender equality organisation
- Derbyshire Friend - Derbyshire Friend is a voluntary agency offering free confidential advice, information and supportive listening for lesbians, gay men and bisexuals, including their families and friends
- coram - offers advice, support and information to young people about pregnancy
- Smoke Free - the NHS national campaign site and their local services index designed to assist the public in giving up smoking
- I Quit - an interactive site for young people about smoking.
- Legal Services Commission - runs the legal aid system in the UK and Wales. Offering information, advice and representation
- Citizens Advice Bureau - the National Association of Citizens Advice Bureau, with an advice line and details of local offices
- DirectGov - the UK government’s own website, legal advice and information about all areas of life