More Help and News

  • Is information about the 'Local Offer' available without using the website? If so, how or where can it be found?

    The website is intended as the main way of using the Local Offer.

    We hope that some of our partners can support families to access this.

    We also have a help line staffed by the Families Information Service for people who are unable to access the Local Offer any other way:

    • Phone 01332 640758
    • Minicom 01332 640666
    • Email


    The website also has SignVideo facility for people who use British Sign Language. Customers can use this at home but will need to have a web camera.

    At the Council House we have 3 different locations for the SignVideo service.

    • Main reception - this one allows the meet and greet team to gain basic information from you and signpost you to the correct department
    • the customer service booths
    • in one of the private meeting rooms.

    We understand that not everyone has access to the internet. We have:

    • Internet connected computers available for use in the Council House customer service area and also in local libraries
    • our Adult Learning Service provides courses on how to use the internet and how to get the most out of the internet
    • we are working with local businesses to increase the availability of free wi-fi across the city
    • in the city centre we have the Surf The City wi-fi service which is free and easy to use.
  • Is the 'Local Offer' available in other languages?

    Our website can be viewed in many different languages. You can use the "Select Language" menu at the top of any page to choose your preferred language.

    Please note that the translations cannot be guaranteed as exact and may include incorrect or inappropriate language. It is an external website (Google Translate) which means that we cannot control the quality or accuracy of translated content.

    language screen shot

  • Section 139a assessments were completed by Careers Advisers up until September 2014 for students who did not have a Statement but who did have some additional needs. What can we now use instead?

    Section 139a assessments, also known as S139a or Learning Difficulty Assessments (LDAs), were completed up until September 1st 2014 for students who required additional learning support, to allow for key information on individual learning needs to be passed on to colleges and training providers.

    Our Connexions advisors are now looking at using 'One Page Profiles' to present this information for those who would not require a full education, health, care plan (EHC) in future.

    One page profiles are written in a positive way, to show what works well to support learners and what providers need to do to facilitate success.

  • How do I add information about a service or provision to Derby City’s Local Offer?

    You can register your service for free on our Local Offer. You will need to complete a Local Offer Registration Form.
    For a Local Offer Registration Form, or for further information either email or call FIS team on 01332 642614
    When your form has been received and processed your information will be available in one or more of the searchable directories of the Local Offer.

  • How can I complain about a Service I have received from Derby City Council?

    Derby City Council have a Complaints Procedure which you can follow should you need to complain about any of the services you have received from Derby City Council.

  • Where can I get free impartial information and support?

    Derby's Special Educational Needs, Information, Advice and Support Service ( known as SENDIASS) can support you on a range of topics. They are impartial which means they will not take sides but can guide you on SEND processes with a large knowledge on legislation. 

    They provide free, legally based impartial, confidential and accessible information, advice and support for children, young people and parents/carers. SENDIASS gives advice on Special Educational Needs Disabilities (SEND), Health and Social Care. Your child does not need to have a formal diagnosis to receive SENDIASS support.

    The service develops partnerships between parents, schools, local education authority, health, social care and the voluntary sector for the benefit of all children with SEN. They support parents/carers, children and young people, so that their views are taken into consideration in the planning and delivery of services. You can contact them a number of ways:

    • Telephone - 01332 641414 (they do operate an answerphone service and return calls within 3 working days)
    • Email -
    • Text - 07800005190 

    Umbrella supports families living in Derby City and Derbyshire providing a range of exciting activities. Most services in Derbyshire are provided in Amber Valley, Erewash, Derby City, South Derbyshire and South Derbyshire Dales.

    Umbrella's Independent Supporters will provide support for young people and parents/carers in developing Education Health and Care plans (EHC’s). Support will be provided to:

    • Young people or parents/carers of children being assessed for an EHC plan
    • Young people or parents/carers of children with a statement of SEND transferring to an EHC plan
    • Young people with a Learning Disability Assessment transferring to an EHC plan

    Contact Umbrella

    Email: or call: 01332 785658 

August 2017 - This page is currently going through some improvements and should be full of useful news and information shortly.