Useful Contacts

The information below advises who should be contacted if you have queries related to water and flood risk management. In the event of an emergency, particularly if there is a danger to life, you should always call the emergency services on 999.

SubjectContact NameContact Details
Surface water and groundwater flooding, or flooding from an ordinary watercourse Derby City Council – Projects, Water and Flood Risk Management Team 01332 641 789 (during office hours) or 01332 006 981 (outside office working hours). Email flooddefence@derby.gov.uk at any time.
Highway water (non-trunk road) Derby City Council – Projects, Water and Flood Risk Management Team 01332 641 789 (during office hours) or 01332 006 981 (outside office working hours). Email flooddefence@derby.gov.uk at any time.
Main River, reservoir and coastal flooding Environment Agency 03708 506 506 (general enquiries)  or 0345 988 1188 (Floodline) or enquiries@environment-agency.gov.uk
Request sandbags Please read the Sandbag Policy prior to calling then contact Derby City Council Streetpride 01332 641 789 (during office hours) or 01332 006 981 (outside normal office hours)
Sewer or water main flooding Severn Trent Water 0800 783 4444
Highway water (trunk roads) Highways England 0300 123 5000 or info@highwaysengland.co.uk
Water pollution incidents Environment Agency Incident hotline: 0800 80 70 60
Development control (queries related to new developments and strategic planning) Derby City Council – Development Control 01332 640 795 or developmentcontrol@derby.gov.uk
Watercourse blockages and maintenance Riparian Landowner (private individual) or for advice Derby City Council - Projects, Water and Flood Risk Management Team The issue is a matter for the private riparian landowner to address, however for advice contact 01332 641 789 or email flooddefence@derby.gov.uk.

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