Website

How do I find what I'm looking for?
We want to make it as easy as possible to find information, so we have made sure there are various ways to get around the site. Please visit this link for more information: Help using this website.

Contacting the Council

How can I get in touch with the Council?
On most pages there will be contact details for the service and electronic forms which can be used to make online contact. You can also use the general Contact Us page to access a list of opening times, phone numbers and email addresses, and find out how to make an enquiry or complaint.

Council Tax

I am moving - how do I change my address for council tax?
If you are moving home within Derby city contact us as soon as possible with details of your new address. Please follow this link to tell us about your address change: Change of Address.

Follow this link for general council tax information and advice: Council Tax and Finance.

Can I pay my council tax by post, telephone, direct debit or other method?
You can pay your council tax in a number of ways. Follow this link to view payment options: How to Pay Council Tax.

Electoral Registration

How do I register to vote?
Follow this link to find out about electoral registration: Registering to Vote and Elections.

Am I on the electoral register?
You can check whether your name is on the register by visiting our offices at the Council House, Corporation Street, Derby. Follow this link for details of where to see the electoral register: Registering to Vote and Elections.

Environmental Health

I have fleas, mice, rats or other pests in my house - what can I do about them?
Follow this link for details of our pest control services: Pest Control in Domestic Properties.

Housing

I want my house repaired - what do I need to do?
Council housing repairs are managed by Derby Homes. For more information please follow this external link: www.derbyhomes.org

I want a council house - how do I get one?
Derby Homes and various housing associations provide social housing in Derby. Follow these external links for more information: www.derbyhomes.org and www.derbyhomefinder.org.

For more information on housing please visit the Housing Homepage.

Planning

How do I submit a planning application?
Follow this link for more information: .

How can I view a planning application?
You can view some planning applications online by using this link: Weekly list of Planning Applications.

Refuse and Recycling

My refuse collection was missed what should I do about it?
You can now report any problems online by using this link: StreetCare Enquiries.

I have an item of furniture that I need to get rid of - can I put it out with my rubbish?
Rubbish that cannot be fitted into your wheeled bin must be collected separately. Follow this link to view information about bulky item collection: Collection of Large Domestic Items. You can also take bulky items yourself to Raynesway Civic Amenity Site.

What should I do with my old fridge?
We can remove your old fridge for you. Follow this link for information about bulky item collection: Collection of Large Domestic Items.