Carelink

Contents

What is Derby Carelink?
What is Telecare?
How can Carelink and Telecare help me?
What equipment can Telecare provide?
What services can Carelink provide?
How does Telecare and Carelink work?
Is Telecare and Carelink suitable for me?
Is there a charge for the service?
Where can I get more information or apply for the service?

What is Derby Carelink?

headset imageDerby Carelink is the emergency monitoring service we have been providing for over 25 years.

Our aim is to put you or your family directly in touch with the support you need in any emergency.

We currently have almost 5,000 Derby residents connected to us, who benefit from the peace of mind and reassurance the service provides.

What is Telecare?

Telecare is the equipment we install which enables you to live independently in your own home, usually by linking to Derby Carelink.

How can Carelink and Telecare help me?

We can install a range of Telecare equipment in your home. This is linked to your home telephone. In an emergency, this will connect you to a trained operator who will have all the necessary information to be able to get help to you quickly.

What equipment can Telecare provide?

carelink pendent

Telecare is completely flexible to meet your individual requirements.

We can provide:

  • a 'Lifeline' and pendant, which you can use to call for help by pressing an emergency button

and/or

  • a wide range of sensors and detectors which can provide automatic alerts of inactivity, falls, fire, gas detection and other risks.

What services can Carelink provide?

 ‌Trained operators will answer your calls, and get the most appropriate help to you. This could be from relatives, neighbours, your GP or emergency services.

Carelink also has a team of responders who can come to your assistance, if we can't get in touch with your named contacts.

Our responders can:

  • safely lift you if you have fallen, using special equipment
  • check on you if there are concerns about your well-being
  • arrange access for the emergency services.

You have the freedom and flexibility to choose the services you need. One of our dedicated staff is always available to discuss our services and we can arrange a demonstration for you in your own home.

How does Telecare and Carelink work?

Within seconds of pressing an emergency button or a sensor automatically activating, you will be connected to an operator at our contact centre. They have all the necessary information available to get help to you quickly.

Alternatively, the equipment can be used to alert an on-site carer using a pager system.

Is Telecare and Carelink suitable for me?

Our services are available to anybody in Derby, whether or not you own your home or are a Derby Homes tenant, or rent from a housing association or a private landlord.

It can help those who:

  • live alone
  • have physical disabilities
  • have sensory impairment
  • are forgetful or confused
  • have learning disabilities
  • are at risk of falling
  • are at risk of domestic violence or bogus callers
  • have a carer needing extra support
  • are at risk from wandering at inappropriate times.

Is there a charge for the service?

There is a charge to customers for the service. If you have had a social care assessment and are eligible for funded support from social care,  you are entitled to six weeks free use of the equipment.

The current charge is between £3.52 and £4.61 a week for a lifeline and pendant alarm, depending on the level of service. There is no extra charge for getting the equipment fitted or removed from your home.

There is an additional charge for the Telecare sensors. The price list can be downloaded for more information.

Where can I get more information or apply for the service?

Please contact us if you would like more information or you can complete the referral form if you would like to apply for the service.

Priority support for Power Outages

If you rely on equipment powered by electricity to support your adult social care needs, such as a stairlift, sensor or monitor, you can register with Power Distributors for priority support in the event of a power outage.

You can register for priority support by calling Western Power Distribution on 0845 724 0240 or by completing the online form.

Downloads

Contact details

Email:
Post address:
Derby Care Link
The Council House
Corporation Street
Derby
DE1 2FS
Phone: 01332 642210
Minicom: 01332 640666
Customer Service Centre
Derby City Council
The Council House
Corporation Street
Derby
DE1 2FS