Privacy statement

This Privacy Statement only covers Derby City Council websites. This Privacy statement does not cover links within this site to other externally operated websites.

Data Protection Statement

Any personal information provided will be treated in accordance with the Data Protection Act 1998 and only used for the purpose it is given.  It will only be shared within the Council if another department needs to respond to a specific query or question or as required by law. 

You have a right of access to your personal information. Further details are on our Data Protection Act page.

Housing Benefit, Council Tax Support and Free School Meal claims

In addition to our standard processing statement, we provide the following advice in relation to processing of Housing Benefits, Council Tax Support and Free Scholl Meal claims.

We treat all the information you provide in confidence and in accordance with the Data Protection Act 1998.

We will use it for the purpose of processing your claim. We may use it for the payment of rent, business rates, Council Tax, the Local Assistance Scheme and Fairer Charging Assessments.

It may also be used to assess any contribution to means-tested payments or grants provided by the Council if and when applications are made, except where the claim is for Free School Meals. This may include, but is not limited to, disabled facility grants, non-residential and residential care.

We may share some of your information with HM Revenues & Customs, and the Department for Work and Pensions to help us check your claim. We may also have to share it with the same organisations for legal purposes. We may also ask agencies or government departments to give us information they have about you.

If you are a Housing Benefit claimant and you live in social housing we may share some information with your landlord, and we may ask your landlord for information about your property.

This is so that we can identify whether you are, or may be, affected by regulations relating to under occupation and the benefits cap. This is so that advice, support and assistance can be offered as appropriate.

We may share information with the Homelessness Team to make sure we meet our statutory duty to provide advice and assistance to individuals who are homeless or may be at risk of becoming homeless.

We may share information with Derby Advice to make sure you are receiving the right amount and kind of benefit.

The information may also be used and shared with other departments in the Council for the purpose of collecting debt, preventing fraud, misuse of public funds and any legal or statutory requirements. It may also be shared with other public bodies such as The Audit Commission for a similar purpose.

We may check information you have provided, or information about you that someone else has provided, with other information we hold. We may also get information about you from certain third parties, or give information to them in order to:

  • Check the accuracy of information
  • Prevent or detect fraud
  • Protect public funds

 These third parties include Government Departments, other Local Authorities and private sector companies, as allowed by law.


What are Cookies and why are they used

Our websites sometimes use cookies. Cookies are small files which identify your computer to our server. We send these to your computer for the following reasons:

  • to tailor the website to your browser
  • to help us analyse the use of the website
  • to allow applications on our website to work correctly  - for example, making sure that we know when you have logged on or off and which part of an application you are accessing

We will not use cookies to store any personally identifiable information about you. We will not make any attempt to find out the identities of people visiting our website without their prior permission. 

If we want to collect personally identifiable information through our website – for instance when you request a service from us - we will tell you beforehand. We will make it clear when we collect this information and will explain what we intend to do with it. 

Find out more about cookies and how we use them on our cookie information page.

Contact details

Post address:
Data Protection Manager
Derby City Council
The Council House
Corporation Street
Phone: 01332 640763
Minicom: 01332 640666
Data Protection Manager
Derby City Council
The Council House
Corporation Street