Our Christmas and New Year opening hours

Posted: 13/12/2013

Christmas Lights

Here are the opening hours of our services and buildings over Christmas and the New Year...


Our customer service centre – The Council House

On Tuesday 24th December our Customer Service Centre at The Council House will remain open to customers until 4.00pm. It will then be closed on 25th and 26th December.

On 27th, 30th and 31st December, the Customer Service Centre will be open from 9.00am to 4.00pm. Customer service advisors will be able to help face-to-face with the following types of enquiries:

  • Derby Homes enquiries
  • Parking Services enquiries
  • Gold Cards
  • Blue Badge applications
  • Garden Waste service applications
  • Kiosk payments.

They will also be able to help you use the self-service PCs.

Customer service advisors will be able to help on the telephone with the following types of enquiries:

  • Streetpride (0333 2006981) - please note that some Streetpride teams will only be able to offer a limited service including the Dog Wardens, Abandoned Vehicles team, Trees team, Highways, Traffic Management, Parks, Grounds Maintenance and Parking Services. Waste and Street Cleansing are offered as normal services.
  • Housing Options (01332 640085)
  • Pest Control (01332 641994) – No pest service is being offered over the holiday period, but the team can book jobs in for January and provide advice
  • Registrars (01332 641680)
  • Switchboard (01332 293111)
  • Adoption and Fostering (01332 640880)
  • Families Information Service (01332 642611)
  • Gold Cards (01332 640777).

You can also complete an eform form from the ‘Apply for it’ ‘ Report it’ or ‘Pay for it’ tabs at the top of this page and one of our customer service advisors will respond as soon as they can. 

The Customer Service Centre will be closed on Wednesday 1st January 2014, but a full service will resume on Thursday 2nd January 2014.


Refuse and recycling

This Christmas we will not be operating a waste or recycling collection on 25th December, 26th December or 1st January 2014.

All the collections are being reschuduled and we will be putting stickers on the black bins of those affected, letting them know when their rescheduled collection will be.

You can also find out your rescheduled collection by using the bin day look up tool.


Council Tax and Business Rates

The Council Tax and Business Rate service will be closed from 12 noon on Tuesday 24th December 2013 to 10.00am on Thursday 2nd January 2014.


Adult social services

Our Adult Social Care reception and screening and assessment teams are based at The Council House. They will be available by telephone on 30th and 31st December from 9.00am to 4.30pm on 01332 717777.

At other times, this number will redirect to our Careline team. Careline can be contacted direct on 01332 786968, minicom 01332 785642, text 0789 0034081 (for Deaf people only).

A full service will resume on Thursday 2nd January 2014.


Derby bus station 

 Bus StationInformation Office
Tuesday 24th December 5.00am to 8.00pm 8.00am to 5.00pm
Wednesday 25th December Closed Closed
Thursday 26th December 8.00am to 6.30pm 9.00am to 5.00pm
Friday 27th December 5.00am to midnight 8.00am to 6.00pm
Saturday 28th December 5.00am to midnight 8.00am to 6.00pm
Sunday 29th December 7.45am to midnight 10.00am to 5.00pm
Monday 30th December 5.00am to midnight 8.00am to 6.00pm
Tuesday 31st December 5.00am to 8.00pm 8.00am to 5.00pm
Wednesday 1st January Closed Closed
Thursday 2nd January 5.00am to midnight 8.00am to 6.00pm
Friday 3rd January 5.00am to midnight 8.00am to 6.00pm

For information on bus times and schedules over the festive period, view the public transport page.


Derby Register Office

Our Register Office is based at Royal Oak House in the Market Place. Telephone: 01332 641680.

Opening hours

  • 24th December - 9.30am to 1.00pm
  • 25th and 26th December - closed
  • 27th December - 9.30am to 4.30pm
  • 28th December - open for ceremonies only
  • 29th December - open for ceremonies only
  • 30th December - 9.30am to 4.30pm
  • 31st December - 9.30am to 1.00pm
  • 1st January - closed.

From Thursday 2nd January 2014, the Register Office will be open as normal from 9.30am to 4.30pm.


Trading Standards

Trading Standards will be closed from 1.00pm on Tuesday 24th December to 9.00am on Thursday 2nd January.


Derby Benefits

The benefits telephone and appointment services will be closed from 12 noon on Tuesday 24th December 2013 to 10.00am on Thursday 2nd January 2014.


Food and Safety

The Food and Safety team will be closed from Tuesday 24th December, 1.00pm and will re-open on Thursday 2nd January, 9.00am.


Licensing

The Licensing team will be closed from 1.00pm on Tuesday 24th December until 8.30am on Thursday 2nd January 2014. 

The Licensing Booth in the customer service centre will be closed from 12 noon on Tuesday 24th December to 8.30am on Thursday 2nd January 2014.


Bereavement Services

Bereavement Services (including the Crematorium and Cemeteries offices) will be closed on Wednesday 25th December, Thursday 26th December and Wednesday 1st January 2014.

The cemetery grounds are open every day from 9.00am to 4.30pm.

The crematorium grounds and the Book of Remembrance room are open from 11.00am to 4.30pm on Bank Holidays.


Building Consultancy

The Building Consultancy service will close at 1.00pm on Tuesday 24th December and re-open at 8.30am on Thursday 2nd January 2014.

To report a dangerous structure, please ring 01332 256060 or 01332 642203.

To book a site inspection for Thursday 2nd January 2014 onwards please leave a voice message on 01332 640796 or send a text message to 07812 301374 or email buildingcontrol@derby.gov.uk with the following details:

  • site address
  • inspection required
  • your name and telephone number
  • date inspection required

Housing Standards

The Housing Standards team will finish at 1.00pm on Tuesday 24th December and will return on Thursday 2nd January 2014.


Housing Options and Milestone House

Our Housing Options Centre and Milestone House provide advice and support if you are homeless in an emergency.

Date

Daytime

After 5.00pm

Tuesday 24th December - Housing Options service, Council House, Corporation street

8.30am to 4.00pm
01332 256483

01332 786968

Tuesday 24th December - Single Point of Entry, Milestone House, 93 Green Lane, Derby

8.30am to 4.00pm
01332 642150 (Office open 1.00pm to 4.00pm)

01332 786968

Wednesday 25th and Thursday 26th December

9.00am to 5.00pm
01332 786968

01332 786968

Friday 27th December

9.00am to 5.00pm
01332 786968

01332 786968

Saturday 28th and Sunday 29th December

9.00am to 5.00pm
01332 786968

01332 786968

Monday 30th December

9.00am to 4.00pm
Emergency housing advice and homeless service will be available at the Council House

01332 786968

Tuesday 31st December

9.00am to 4.00pm
Emergency housing advice and homeless service will be available at the Council House

01332 786968

Wednesday 1st January 2014

9.00am to 5.00pm
01332 786968

01332 786968

The Housing Options Centre will re-open at 8.30am on Thursday 2nd January 2014.  The Single Point of Entry service at Milestone House will re-open at 1pm on Thursday 2nd January 2014.

Milestone House

Milestone House will be open throughout the Christmas break providing bed spaces as normal and the severe weather provision. Anyone requiring housing advice who is over 18 years old and without children should go to the Council House during the opening hours shown below or approach any of the hostels directly outside of these times.


Housing and Council Tax Benefits

The appointment and telephone service will be closed from 12pm on Tuesday 24th December until 8:30am on Thursday 2nd January 2014. 


Hostel contact numbers

  • Centenary House - 01332 200005
  • Padley Hostel - 01332 361633
  • Milestone House (emergency accommodation) - 01332 642150.

Childcare and Families Information Service (FIS)

The Childcare and Families Information Service usually provides a weekday service from 8.30am until 5.00pm service (4.30pm on a Friday), offering information to parents and carers on childcare and other family services, as well as the new two year old funding entitlement some children are eligible for.

The service will close from 1.00pm on Tuesday 24th December until 8.30am on Thursday 2nd January 2014. However you can submit an online application for a two year-old childcare place or request childcare information for when the team returns.


School admissions

The school admission service will be closed from 1.00pm on Tuesday 24th December to 9.00am on Thursday 2nd January 2014.


Space@Connexions - services for young people

The following services will be available at Space@Connexions on Curzon Street:

Date

Day

SPACE@Connexions

Breakout

C&SH

Sexual health clinics

ASPIRE

Leaving Care Team

National Careers Service

24.12.13

Tuesday

9.30am to 4.00pm

 

9.00am to 4.00pm

1.30pm to 3.00pm

9.30am to 4.00pm

9.30am to 4.00pm

 

25.12.13

Wednesday

Closed

Closed

 

Closed

Closed

26.12.13

Thursday

Closed

Closed

Closed

Closed

Closed

27.12.13

Friday

Closed

9.00am to 4.00pm

Closed

Closed

Closed

28.12.13

Saturday

 

12.30pm to 3.30pm

12.30pm to 3.30pm

 

 

29.12.13

Sunday

 

 

 

 

 

30.12.13

Monday

9.30am to 4.00pm

 

9.00am to 5.00pm

 

3.30pm to 6.00pm

9.30am to 5.00pm

Closed

31.12.13

Tuesday

9.30am to 4.00pm

 

9.00am to 4.30pm

1.30pm to 3.00pm

9.30am to 5.00pm

Closed

01.01.14

Wednesday

Closed

Closed

 

Closed

Closed

02.01.14

Thursday

9.30am to 4.30pm

9.00am to 5.00pm

3.30pm to 6.00pm

9.30am to 5.00pm

9.30am to 4.30pm


Adult Learning Centres

Our Adult Learning centres will close at 5.00pm on Friday 20th December and re-open on Thursday 2nd January 2014. The exception is Derby Multicultural Centre, which will close at 12.30pm on Saturday 21st December 2013 and re-open on Thursday 2nd January 2014.

All Adult Learning Service classes will start on Monday 6th January 2014.


Land Charges

Our Land Charges service will close at 1.00pm on Tuesday 24th December and re-open on Thursday 2nd January 2014.


Electoral Services

Our Electoral Services team will be available until 1.00pm on Tuesday 24th December. The service will re-open on Thursday 2nd January 2014.


Our museums

For our museums and art gallery opening times, please visit the Derby Museums website.


Our libraries

To find out the opening times of our 14 libraries and our Local Studies Library, please view the Libraries' Christmas opening times page.


Our leisure centres

For the opening times of our three main sports centres, please view the sports facilities page


Park facilities

  • Mundy Play Centre attractions, including the bouncy castle, electric cars and crazy golf, will be available on Sunday 15th December. They will then be closed from Saturday 21st December to Saturday 11th January 2014.
  • Markeaton Park toilets (adjacent to the Craft Village) will be closed from 12 noon on Tuesday 24th December and will also be closed on Wednesday 25th December. From Thursday 26th December to 1st January 2014, they will be open from 10.00am to 4.00pm.
  • Derby Arboretum toilets will be closed from 12 noon on Tuesday 24th December until Thursday 2nd January 2014. They will open on Friday 27th December, Sunday 29th December and Tuesday 31st December from 10.00am to 2.00pm.
  • Darley Fields Rangers Office and Darley Fields toilets will be closed from 12 noon on Tuesday 24th December to 8.00am on 2nd January 2014.

Derby LIVE box office

Derby LIVE Box Office Christmas and New Year opening times
 Telephone lines and Assembly Rooms Box OfficeDerby Christmas Ice Rink Box OfficeGuildhall Theatre Box Office
Monday 23rd December 10am to 8.00pm 10.00am to 8.30pm Open one hour before until 30-minutes after each performance start time
Tuesday 24th December (Christmas Eve) 10.00am to 6.30pm 10.00am to 8.30pm
Wednesday 25th December (Christmas Day) Closed Closed
Thursday 26th December 1.00pm to 6.30pm 11.00am to 8.30pm
Friday 27th December 10.00am to 8.00pm 11.00am to 8.30pm
Saturday 28th December 10.00am to 8.00pm 10.00am to 8.30pm
Sunday 29th December 12 noon to 5.30pm 10.00am to 6.30pm
Monday 30th December 10.00am to 8.00pm 11.00am to 8.30pm
Tuesday 31st December (New Years' Eve) 10.00am to 6.30pm 11.00am to 8.30pm
Wednesday 1st January (New Years' Day) Closed Closed

You can also book online 24 hours a day for all Derby LIVE performances at www.derbylive.co.uk.


Tourist Information Centre

The Tourist Information Centre in the Market Place closes at 1.00pm on 24th December and will reopen on Thursday 2nd January 2014 from 10.00am to 3.30pm. A limited amount of literature and information about the city will be available at the Derby LIVE box office, also in the Market Place.


Development Control Team (planning)

Close at 1pm on Tuesday 24 December 2013 and re-open on Thursday 2 January 2014 at 8.30am


Need health services when your GP surgery is closed?

If you need health services quickly when your surgery is closed, call your usual GP number and you'll be directed to the out-of-hours service.

You can also use your local pharmacy or these NHS services:

Derby Walk-In Centre
Osmaston Road, open 8.00am to 7.30pm every day
Call 01332 224700. More information on the NHS Southern Derbyshire CCG's website.

Derby Open Access Centre
St Thomas Road, open 8.00am to 8.00pm every day
Call 01332 275610. More information on the NHS Southern Derbyshire CCG's website.

You can also call NHS Direct on 111 for advice 24 hours a day, 365 days a year.


Emergency Contact Numbers

If you need to contact us in an emergency…

  • Careline - Social Services emergency duty team and homelessness service - 01332 786968
  • Dangerous structures - 01332 256060
  • Streetpride (24 hour hotline) - street cleaning, street lighting, litter, graffiti, fly posting, dumping - 0333 200 6981.
  • Refuge's 24-hour telephone line: 07725 245383
  • Hadhari Nari (information and advice for women seeking refuge) 24-hour helpline: 01332 270101.

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