V.I.P Awards - Customer Experience Award

Posted: 24/01/2014

V.I.P Awards scheme logo - sponsored by Serco

*Deadline extended - The deadline for the V.I.P Awards 2014, sponsored by Serco, has been extended to 5.00pm on Friday 21st February so that everyone has a chance to submit a nomination.*

Our V.I.P Awards scheme recognises and celebrates our V.I.Ps – those staff that put our Values Into Practice.

Our values are: 

  • Being the best
  • Brilliant customer experience
  • Can do
  • Honesty and respect.

We expect all our staff to do a great job but when they have done an excellent job we want to say thank you and give them the recognition they deserve!

Our V.I.P Awards scheme recognises and celebrates staff who have demonstrated our values to an exceptional level over the past year.

The Customer Experience Award is open to all residents and partner organisations to nominate staff. If you know an individual or team that has delivered an excellent customer experience then why not nominate them for the Customer Experience Award?

You can nominate until Friday 21st February 2014. Those shortlisted will be invited to attend the V.I.P Awards ceremony on Thursday 1st May 2014 at the Assembly Rooms. This year's awards scheme and ceremony are being sponsored by Serco.

How do I make a nomination?

Nominating online

You can fill in a nomination form online. There is a VIP Guidance Sheet available which you may find useful when completing this.

Nominating by post

If you would prefer to complete the form by hand, you can download a copy of the V.I.P Awards 2014 nomination form. Please either e-mail your form to vip@derby.gov.uk or send completed nomination forms (along with any supporting information) to; VIP Awards, HR, First Floor, Council House, Corporations Street Derby, DE1 2FS. You can also hand deliver your nomination forms to the post boxes in the Customer Service Area of the Council House.

Alternatively, contact us on 01332 643432 and we'll send you a nomination form.

More information

Find out more about the scheme by:

Contact details

Post address: V.I.P Awards - 2014
Human Resources
Derby City Council
The Council House
Corporation Street
Phone: 01332 643432
Minicom: 01332 640666
Text nominations: 07860 023082

V.I.P Awards - 2013
Human Resources
Derby City Council
The Council House
Corporation Street

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