Check out the latest information and advice on coronavirus (COVID-19).
Due to COVID 19 our ability to deal with contact from customers is limited.
However, you can complete the online forms here:
If you have received a bill or Reminder Notice you can make a payment.
If you are having problems paying you can make a payment arrangement.
If your contact is not for any of the above then please email email@example.com for assistance.
Please note: For the time being, response times will be slower than normal.
Currently, the Council Tax team are not offering appointments.
Our Council Tax Online Service is easier and cheaper for you.
How do I register?
The quick and easy steps are:
If you are unable to answer the questions, you will have the option to request a PIN which will take two or three working days to arrive in the post.
Is my information secure?
Yes, measures are in place to ensure that viewing your information is secure and that your billing details are protected.
Your online bill is protected by a username and password. You can change your password online as often as you like.
How will I know when my new bill is online?
We will send you an email when your paperless bill ready to view.
How do I view my paperless bill?
Click on the link provided, log in using your email and password to our secure website.
Once registered, you can:
You normally pay Council Tax in 10 monthly payments. We offer different payment dates and the option to pay over 12 monthly instalments. Complete our online form to apply to pay over 12 monthly instalments.
We encourage payment by direct debit and offer a choice of convenient payment dates, 1st, 10th, 15th, 25th or 28th. You can also choose to pay weekly, over 12 instalments or twice yearly.
To pay by direct debit you will need to complete a direct debit form. You can do this by completing our secure online form.
You can pay using all major debit or credit cards through our online payments service.
You can pay by credit or debit card using our 24 hour automated payments service on 0345 600 1982. Please have your Council Tax account number with you when you phone.
Our bank details are:
Sort code: 309259
Account number: 00011016
Please remember to quote your Council Tax account reference number.
For standing orders, if your payments change please remember to inform your bank/building society.
Payment can be made at any PayPoint outlet using the barcode that is printed on the front of your bill or document. This barcode is specific to your account.
You can use any PayPoint outlet across the country. PayPoint collection terminals are located in newsagents, convenience stores, supermarkets, garages and off-licences. You can search for your nearest collection point on the Paypoint website.
If your property has been empty and substantially unfurnished for two years or more, you will be required to pay an empty home premium on top of the full Council Tax charge for your property.
How much is the premium?
Until 31 March, 2019:
The premium is 50% of the full Council Tax charge for your property, so in total you will have to pay 150% of the full Council Tax charge.
From 1 April 2019:
The premium is 100% of the full Council Tax charge for your property, so you will have to pay 200% of the full Council Tax charge.
From 1 April 2020:
Properties that have been unoccupied and substantially unfurnished for 5 years or more, a premium of 200% will apply increasing the Council Tax liability to 300% of the normal Council Tax charge.
If you are having difficulties paying your bill don't wait for recovery action to be taken against you as costs could be added.
Making a payment arrangement
If you are are already registered for our online services please click here and log in.
If you are not registered for our Online Services but would like to make an arrangement then select the button below;
Check your entitlement to discounts, exemptions, disabled band relief or Council Tax Support.
The Derby Advice team provides free, confidential and independent advice on all welfare benefits. Visit our Money Advice page for more information.
What should I do if I have debt problems but I do not rent a home managed by Derby Homes?
You can still get help by contacting Citizens Advice on 01332 228700 or contact the following organisations for help:
Money Advice Service - free and impartial money advice set up by the government.
Step Change - an organisation which provides free debt advice.
A reminder for non-payment of Council Tax is normally issued around 10 days after an instalment is due. If the reminder and further payments are not paid on time, then the right to pay by instalments is cancelled and the full amount left for the year becomes due. Then, if the full amount isn’t paid, a court summons may be sent in as little as 21 days after a reminder. This adds costs to the amount due which are payable by you.
If you would like to make a payment arrangement to avoid further action please use our online services. Signing up will let you do this without the need to telephone the Council Tax team.
If you receive a summons for non-payment of Council Tax and you wish to dispute the charge, have any queries about a summons or would like to discuss an arrangement to pay, contact us as the court cannot accept payment or make any arrangements. Where two or more people are responsible for paying the bill copies of the summons will be sent to each person named on the account for the total balance outstanding and the costs. However, costs will only be charged once.
You have the right to attend the court hearing to present your case to the Magistrates' Court if you wish. However, you do not need to attend if you have made arrangements to pay.
Proceedings can only be stopped in some circumstances, for example:
If any of the above applies to you or you have any other queries please contact us before the court hearing date.
If you don't pay the amount on the summons, the Council will apply to the Magistrates' Court for a liability order. This gives us the power to demand information about your earnings and employment and various steps can be taken to recover your debt. These can include:
An Attachment of Earnings Order is made to clear Council Tax arrears by taking a regular payment directly from your wages (employers can charge a deduction made for administration).
An Attachment of Benefits Order can be made against the following benefit types:
Income Support, Jobseeker's Allowance, Employment Support Allowance, Pension Credit or Universal Credit. An application is made to the Department of Work and Pensions (DWP) for weekly deductions direct from the benefit.
Only one Attachment of Benefit Order can be issued for Council Tax arrears at any one time.
Income Support, Jobseeker's Allowance, Income Support and Pension Credit deductions are at the rate of £3.70 per week.
Universal Deductions are at the rate of 5%. The DWP will advise the Council Tax payer of the amount to be deducted.
If contact or payment in full is not made, then arrears may be passed to an Enforcement Agent to recover the debt. If this happens more fees will become payable by you. Enforcement Agents can take goods from your home to clear the arrears.
If the Enforcement Agents cannot recover the arrears, the Council may apply to the Magistrates' Court for a warrant to send you to prison.
Please select the link below if you would like a copy of your Council Tax bill.
Type COPY BILL REQUEST in the subject line. Please also give your name , address and Council Tax account number.