Council Tax - account enquiries

To visit the Council Tax team, please book an appointment by telephoning 01332 642428.


Council Tax paperless billing and Online Services

Our Council Tax Online Service is easier and cheaper for you. 

How do I register?

The quick and easy steps are: 

  • Your details (confirm your email, set a password and choose a security question from the list provided)
  • Add services (for example Council Tax)
  • Verify email (Your account will be active once you follow the link in the email we send you)
  • Confirmation that your registration is complete
  • You can then insert your Council Tax account number and click the ‘Access Now’ button  where you will be asked specific questions relating to you and your property.

If you are unable to answer the questions, you will have the option to request a PIN which will take two or three working days to arrive in the post.  

Is my information secure?

Yes, measures are in place to ensure that viewing your information is secure and that your billing details are protected.

Your online bill is protected by a username and password. You can change your password online as often as you like.

How will I know when my new bill is online?

We will send you an email when your paperless bill ready to view.

How do I view my paperless bill?

Click on the link provided, log in using your email and password to our secure website.

Once registered, you can:

  • receive your paperless bill
  • apply for a discount or exemption
  • make a debit or credit card payment
  • make a payment arrangement
  • check your account, view transactions and see the bills or correspondence we've sent to you
  • complete a direct debit form to set up or change your direct debit
  • view Council Tax bands for properties in Derby.

How can I pay my Council Tax?

You normally pay Council Tax in 10 monthly payments. We offer different payment dates and the option to pay over 12 monthly instalments. Complete our online form to apply to pay over 12 monthly instalments.

Direct Debit

We encourage payment by direct debit and offer a choice of convenient payment dates, 1st, 10th, 15th, 25th or 28th. You can also choose to pay weekly, over 12 instalments or twice yearly.

To pay by direct debit you will need to complete a direct debit form. You can do this by completing our secure online form.

Online payments

You can pay using all major debit or credit cards through our online payments service.

Telephone payments

You can pay by credit or debit card using our 24 hour automated payments service on 0345 600 1982. Please have your Council Tax account number with you when you phone.

BACS/Standing Order

Our bank details are:

Sort code: 309259
Account number: 00011016

Please remember to quote your Council Tax account reference number.

For standing orders, if your payments change please remember to inform your bank/building society. 


Payment can be made at any PayPoint outlet using the barcode that is printed on the front of your bill or document. This barcode is specific to your account.

You can use any PayPoint outlet across the country. PayPoint collection terminals are located in newsagents, convenience stores, supermarkets, garages and off-licences. You can search for your nearest collection point on the Paypoint website.


You can pay by cash at our kiosks at The Council House, Corporation Street, Derby. Please bring your Council Tax bill with you when you pay.

Please do not send cash by post. 

How can I reduce my Council Tax?

Empty Home Premium charge

If your property has been empty and substantially unfurnished for two years or more, you will be required to pay an empty home premium on top of the full Council Tax charge for your property.

How much is the premium?

Until 31 March, 2019: 

The premium is 50% of the full Council Tax charge for your property, so in total you will have to pay 150% of the full Council Tax charge.

From 1 April 2019: 

The premium is 100% of the full Council Tax charge for your property, so you will have to pay 200% of the full Council Tax charge. 

Problems paying my Council Tax

If you are having difficulties paying your bill don't wait for recovery action to be taken against you as costs could be added.

Check your entitlement to discounts, exemptions, disabled band relief or Council Tax Support. 

List all the money you have coming in. Don't forget to include yours and your partner's take home pay, benefits, income from people who live with you, and regular income, such as works pension or maintenance. Check you are getting all the benefits you may qualify for, as some people miss out on income they are entitled to.

Then list where your money goes. Council Tax payments take priority over debts such as credit cards, catalogues and loans.

From this you will be able to see how much you can offer to pay.

Making a payment arrangement

If you would like to make an arrangement please register for our Online Services and then complete the arrangement form.

Money Advice

The Derby Advice team provides free, confidential and independent advice on all welfare benefits. Visit our Money Advice page for more information. 

What happens if I don't pay my Council Tax?

A reminder for non-payment of Council Tax is normally issued around 10 days after an instalment is due. If the reminder and further payments are not paid on time, then the right to pay by instalments is cancelled and the full amount left for the year becomes due. Then, if the full amount isn’t paid, a court summons may be sent in as little as 21 days after a reminder. This adds costs to the amount due which are payable by you.

If you would like to make a payment arrangement to avoid further action please use our online services. Signing up will let you do this  without the need to telephone the Council Tax team. 

What happens after a summons is issued?

If you receive a summons for non-payment of Council Tax and you wish to dispute the charge, have any queries about a summons or would like to discuss an arrangement to pay, contact us as the court cannot accept payment or make any arrangements. Where two or more people are responsible for paying the bill copies of the summons will be sent to each person named on the account for the total balance outstanding and the costs. However, costs will only be charged once.

You have the right to attend the court hearing to present your case to the Magistrates' Court if you wish. However, you do not need to attend if you have made arrangements to pay.

Proceedings can only be stopped in some circumstances, for example:

  • pay in full, including the costs, before the court date
  • provide sufficient evidence to us that you are not liable for the charge
  • bankruptcy or winding up proceedings have been started against you
  • an administration order which includes this charge has been made by the County Court
  • it is more than six years since you have had an initial bill for this charge.

If any of the above applies to you or you have any other queries please contact us before the court hearing date.

If you don't pay the amount on the summons, the Council will apply to the Magistrates' Court for a liability order. This gives us the power to demand information about your earnings and employment and various steps can be taken to recover your debt. These can include:

Attachment of Earnings Order

An Attachment of Earnings Order is made to clear Council Tax arrears by taking a regular payment directly from your wages (employers can charge a deduction made for administration).

Deductions from Benefits

An Attachment of Benefits Order can be made against the following benefit types:

Income Support, Jobseeker's Allowance, Employment Support Allowance, Pension Credit or Universal Credit. An application is made to the Department of Work and Pensions (DWP) for weekly deductions direct from the benefit.

Only one Attachment of Benefit Order can be issued for Council Tax arrears at any one time.


Income Support, Jobseeker's Allowance, Income Support and Pension Credit deductions are at the rate of £3.70 per week.

Universal Deductions are at the rate of 5%. The DWP will advise the Council Tax payer of the amount to be deducted. 

Enforcement Agents

If contact or payment in full is not made, then arrears may be passed to an Enforcement Agent to recover the debt. If this happens more fees will become payable by you. Enforcement Agents can take goods from your home to clear the arrears.

What happens if I have still not paid?

If the Enforcement Agents cannot recover the arrears, the Council may apply to the Magistrates' Court for a warrant to send you to prison. 


Request a copy Council Tax bill

Please select the link below if you would like a copy of your Council Tax bill. 

Type COPY BILL REQUEST in the subject line.  Please also give your name , address and Council Tax account number.


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