Buy with Confidence is a local authority run scheme to promote good business practices and increase confidence amongst consumers. Approved businesses are promoted as part of the scheme by Derby City Council. Your details will be provided to consumers who are looking for local approved traders in your sector.
The scheme started in Hampshire in 1999. Since then it has grown steadily across the South and East of England and into the Midlands and Northern areas. Over 50 Trading Standards departments run Buy with Confidence.
You will be joining the largest Trading Standards Approved Scheme in the country. It has grown in recent years and can offer a variety of benefits including:
There are a number of means by which a potential customer can obtain your details. All information about approved traders is held on the dedicated Buy with Confidence website, www.buywithconfidence.gov.uk.
Customers will also be able to look on our website and follow a link to all members details. They can also contact the Buy with Confidence team on the dedicated number, 01332 642424.
In the unlikely event that you have a problem with a customer that you are unable to resolve, then either you or your customer can bring the matter to us. We will look to find a solution to the problem that both sides are able to agree to.
Not at all, the majority of Buy with Confidence members are sole traders and partnerships and many of them operate from their home address.
We make checks with a variety of organisations as part of the approval process. They are listed below, however you should keep in mind that not all checks will be required for every application...
Financial checks provide us with an indication about how you have conducted your business to date. It enables us to see if you/your company are subject to insolvency action or a bankruptcy order, or if you have outstanding County Court Judgements. The result of these checks will be discussed with you at the time of our visit to you.
This is part of the scheme rules. This is so we can be confident that those members conducting business within consumers home, or deal alone with vulnerable customers, are suitable to do so.
There is a cost to joining the scheme, this is because it needs to recover it’s running costs. The annual fees are set each April. Currently the fees are:
In addition, there is a non refundable application fee of £100 per premises. Where you carry out work in or around domestic premises, or other high risk groups, you will need to obtain a Criminal Records Bureau (CRB) Disclosure in respect of every employee and unsupervised subcontractor who does work on your behalf. There is a cost of around £25 per person for this.
No. All income from the fees are used to pay for the running and promotion of the scheme.
You can apply online at www.buywithconfidence.gov.uk. Please ensure you read through the details of the scheme first so that you know exactly what you are agreeing to. Alternatively you can contact us on 01332 642424 to request an application pack.
Trading Standards will contact you to arrange a mutually convenient appointment to see you. They will talk through the scheme requirements and check your compliance with relevant legislation.
Trading Standards staff will provide you with advice on the action you need to take. They will work with you to help you make any changes necessary in order that you can be approved onto the scheme.