Buy with Confidence - Business FAQs

  • What is the Buy with Confidence scheme?

    Buy with Confidence is a local authority run scheme to promote good business practices and increase confidence amongst consumers. Approved businesses are promoted as part of the scheme by Derby City Council. Your details will be provided to consumers who are looking for local approved traders in your sector.

  • How long has the Buy with Confidence scheme been running?

    The scheme started in Hampshire in 1999. Since then it has grown steadily across the South and East of England and into the Midlands and Northern areas. Over 50 Trading Standards departments run Buy with Confidence.

  • What benefits do I get by joining?

    You will be joining the largest Trading Standards Approved Scheme in the country. It has grown in recent years and can offer a variety of benefits including:

    • potential for increased sales
    • promotion on Buy with Confidence website
    • you can use the Buy with Confidence logo on all advertising, paperwork and vehicles
    • hotlink to your site from Buy with Confidence website
    • increased consumer confidence in your business
    • impartial help and advice if problems arise
    • demonstrating commitment to quality service and customer care
    • a membership certificate provided to advertise your membership.
  • Where can potential customers get my details from?

    There are a number of means by which a potential customer can obtain your details. All information about approved traders is held on the dedicated Buy with Confidence website, www.buywithconfidence.gov.uk.

    Customers will also be able to look on our website and follow a link to all members details. They can also contact the Buy with Confidence team on the dedicated number, 01332 642424.

  • If I have a complaint from a customer how will you be able to assist me?

    In the unlikely event that you have a problem with a customer that you are unable to resolve, then either you or your customer can bring the matter to us. We will look to find a solution to the problem that both sides are able to agree to.

  • I am a sole trader and operate from home, will this affect my application?

    Not at all, the majority of Buy with Confidence members are sole traders and partnerships and many of them operate from their home address.

  • What checks do you make?

    We make checks with a variety of organisations as part of the approval process. They are listed below, however you should keep in mind that not all checks will be required for every application...

    • Complaints check (from Trading Standards and Citizens Advice databases)
    • Advertising Standards Association
    • Trade Associations, Professional Bodies and Qualification Bodies
    • Experian checks (financial checks only)/CCJ and insolvency registers
    • Companies House and Disqualified Directors searches
    • Licenses search (Consumer Credit, Waste Carrier, and so on)
    • We will also check your business documentation, insurances, website and any procedures you already work to.
  • Why do you make financial checks on me/my company?

    Financial checks provide us with an indication about how you have conducted your business to date. It enables us to see if you/your company are subject to insolvency action or a bankruptcy order, or if you have outstanding County Court Judgements. The result of these checks will be discussed with you at the time of our visit to you.

  • Why do I need to get CRBs for myself and my staff?

    This is part of the scheme rules. This is so we can be confident that those members conducting business within consumers home, or deal alone with vulnerable customers, are suitable to do so.

  • Is there a cost?

    There is a cost to joining the scheme, this is because it needs to recover it’s running costs. The annual fees are set each April. Currently the fees are:

    • £100 for premises with 5 or less employees
    • £200 for premises with 6 to 15 employees
    • £300 for premises with 16+ employees.

    In addition, there is a non refundable application fee of £100 per premises. Where you carry out work in or around domestic premises, or other high risk groups, you will need to obtain a Criminal Records Bureau (CRB) Disclosure in respect of every employee and unsupervised subcontractor who does work on your behalf. There is a cost of around £25 per person for this.

  • Is this a money making exercise?

    No. All income from the fees are used to pay for the running and promotion of the scheme.

  • How can I find out more and apply?

    You can apply online at www.buywithconfidence.gov.uk. Please ensure you read through the details of the scheme first so that you know exactly what you are agreeing to. Alternatively you can contact us on 01332 642424 to request an application pack.

     

  • What happens next?

    Trading Standards will contact you to arrange a mutually convenient appointment to see you. They will talk through the scheme requirements and check your compliance with relevant legislation.

  • What if I don't meet the requirements of the scheme?

    Trading Standards staff will provide you with advice on the action you need to take. They will work with you to help you make any changes necessary in order that you can be approved onto the scheme.