Business rates - account enquiries

Most Business Rates enquiries can be answered by telephoning the Business Rates Team on 01332 642428 or by emailing

Appointments can be made for more complex issues. Please telephone or email in the first instance.

Business Rates paperless billing and Online Services

How do I register?

The quick and easy steps are: 

  • Your details (confirm your email, set a password and choose a security question from the list provided)
  • Add services (for example Business Rates)
  • Verify email (your account will be active once you follow the link in the email we send you)
  • Confirmation that your registration is complete
  • You can then insert your Council Tax account number and click the ‘Access Now’ button where you will be asked specific questions relating to you and your property.

If you are unable to answer the questions, you will have the option to request a PIN which will take two or three working days to arrive in the post.  

Is my information secure?

Yes, measures are in place to ensure that viewing your information is secure and that your billing details are protected.

Your online bill is protected by a username and password. You can change your password online as often as you like.

How will I know when my new bill is online?

We will send you an email when your paperless bill ready to view.

How do I view my paperless bill?

Click on the link provided,  log in using your email and password to our secure website.

Once registered, you can:

  • receive your paperless bill
  • check your account, view transactions and see the bills or correspondence we've sent to you
  • complete a direct debit form to set up or change your direct debit. 
  • make a debit or credit card payment

How can I pay my Business Rates?

Direct Debit

We encourage payment by direct debit. You have a choice of which day of the month to make your payments on - we offer payment dates of 1st, 7th, 15th or 25th of each month. Payments are usually paid over 10 months but now you can pay over the 12 months of the financial year.

A guarantee is offered by all banks and building societies that take part in the Direct Debit Scheme. Your instruction to your bank stays in force until you cancel it. There is no need to cancel it at the end of each year.

You can set up a Direct Debit for your Business Rates. Please complete the secure online form.‌

Online payments

You can pay using all major debit and credit cards using our Online Payments Service.

Telephone payments

You can pay by credit or debit card using our 24 hour automated payments service on 0345 600 1982. Please have your Business Rates account number and your payment card with you when you phone.


You can pay direct into our bank account. Our bank details are:

Account number: 00008503
Sort code: 30 92 59     

Please remember to quote your Business Rates account number.


You can pay your Business Rates bill at any PayPoint outlet. PayPoint collection terminals are located in newsagents, convenience stores, supermarkets, garages and off-licences. You can search for your nearest collection point on the PayPoint website.

You must take your bill with you when you go to make a payment as it has a specific barcode on it that is needed.


You can pay by cash at the kiosks in the Council House, Corporation Street, Derby. Please bring your bill with you when you pay.

Can I get a reduction in my Business Rates bill?

Business Rate reliefs are available that may reduce the amount you have to pay.

See Business Rates reliefs for more information.  

What if I am moving into or leaving a business premises?

If you are moving into or leaving a business property it is important to let us know so that a correct bill can be issued.

Please complete the Business Rates Change of Address form and return it as soon as possible.  

What happens if i don't pay my Business Rates?

A Business Rates bill for every non-domestic property will be sent each financial year. Instalments start in April and will end March at the latest.

If you miss paying an instalment, a reminder will be sent asking you to bring the account up to date within seven days.

If this is not paid within seven days, you will lose the right to pay by instalments and the full outstanding balance will become due immediately.

If you are unable to pay the amount due, please contact us immediately.

If you do not pay or make any contact, a summons will be issued incurring costs. If this is not paid then a Liability Order will be applied for at the Magistrates’ Court. A Liability Order gives the Council the right to:

  • pass the case to the Council’s enforcement agents who will recover the money owed to the council. Additional fees will be incurred
  • commence bankruptcy or liquidation proceedings

Failure to recover the debt by the above methods may result in the Council applying to the Magistrates’ Court for a committal warrant which can result in a term of imprisonment.

Useful forms

Contact details

Post address:
Derby City Council
The Council House
Corporation Street
Phone: 01332 642428
Minicom: 01332 640666
Derby City Council
The Council House
Corporation Street