Check out the latest information and advice on coronavirus (COVID-19).
The Council, together with Community Action Derby and Derby Homes have created the Derby Community Hub to coordinate help and support for people who those who need it during this national crisis.
Through the hub, we can assist anyone in the community who is vulnerable, self-isolating, or has been shielding. We’re prioritising those with no family, friends or neighbours who can help them. See the list below for those who can receive assistance.
Those who need support can call Derby Direct on 01332 640000. Text service for the deaf community: 0777 4333412. Please remember this offer of support is for our most vulnerable residents.
The line will open between 9.00am and 5.00pm, Monday to Friday. There’s also a dedicated email: Covid Support that can be contacted.
Should there be any emergency care needs due to the Coronavirus call the emergency OOH Careline number on 01332 956606
From Saturday 1st August, the Government is closing the 'Shielding' programme.
As part of this, the food box service will be coming to an end on Friday 31st July. If you are shielding and feel you will still need support beyond this time then get in touch with us on the above number so we can assess your needs.
As we have moved through the current peak of the pandemic and people have returned to work a number of those who selflessly volunteered have been unable to continue to do so, so we’re appealing again for more volunteers to be good neighbours and focus on people who need support, however big or small, in their immediate local neighbourhood. If you can help out in your immediate local neighbourhood please do!
You could use this as an opportunity to get to know that person you only wave at occasionally and if there is a silver lining to the current situation then perhaps it can be the creation of tighter-knit, friendly communities that look out for each other.
There's also some really useful national guidance on how to offer help safely which provides information on how to stay safe when providing or receiving support which may be of interest.
A number of people have asked who can access support, and what the hub can do for them, so we’ve put together a quick list to help:
Things that the hub can help with includes:
Volunteers, and those who need help can contact us.
More information about the Hub is available on our newsroom.
Derby City Council
The Council House
|Phone line opening times:||9.00am to 5.00pm - Monday to Friday|