Check out the latest information and advice on coronavirus (COVID-19).
All bin collections (blue, black and brown) are taking place as normal.
If your bin is missed you can report it on MyAccount. Please read the information on our missed bin webpage before reporting your missed bin.
However, as the Coronavirus pandemic continues to unfold we may need to review this if we experience staff shortages as we did in March. We will keep you updated if anything changes.
We’d like to take this opportunity to thank residents for their patience and understanding whilst we did everything we could to maintain services.
We’ve listed some other key things that everyone needs to do, below. Please follow this advice.
Please, only buy what you need – especially when it comes to food. Love food Hate Waste has a wealth of information about storing food to make it last longer and the best way to make the most of the food you have at home.
Where you can, try and buy products with little or no packaging. The majority of waste comes from packaging. Packaging like plastic bags and films can be returned to supermarkets for recycling.
You should only use your black bin for things that can’t be recycled such as nappies, pet waste, sanitary products and wet wipes (please do not flush wet wipes).
Find out more about ways you can reduce your waste.
Recycling can be stored at home without any risk if you rinse any food or product residue from it.
To make the most of the room in your bin, after rinsing, make sure you squash down plastic bottles, pots, tubs, trays and metal tins and cans. Please make sure that any glass is in the bin and not left at the side of the bin. Cardboard (which takes up the most room) should be flattened down and left next to your bin. Please don’t put plastic bags in the blue bin, we cannot accept them and will not be able to empty your bin.
So we can empty your blue bin, please make sure it isn’t contaminated with anything like plastic bags or other household waste. Contaminated blue bins cost lots of time and money.
If you can, give composting a go with your garden waste. We have lots of information about home composting and where to get compost bins, on our website.
There are also options for composting food waste.
Please make sure that your bins are clearly presented where we can see them. It may not be your normal collectors who empty your bins.
If you live in a cul-de-sac, you can help us enormously by bringing any bins to the end of the cul-de-sac. This saves our drivers and collectors lots of time trying to reverse vehicles safely into these areas. Don’t forget, some of our drivers are newly trained.
Our collectors touch around 2000 bins a day so please wear gloves or wipe down the handles of your bin when you bring it back in.
Please be patient and don't submit multiple requests - this will delay us processing your request.
We know changes to refuse collections are frustrating but dumping rubbish and littering is still an offence. Public Protection Officers are still patrolling the city and will take the appropriate action against anyone caught fly tipping or littering.
Pandemic or not, our faithful friends still need a walk. Please make sure that you are picking up any mess they leave behind.
It is vital that you adhere to the information and guidance given below. Failure to do so could cause the site to be closed.
You must only visit Raynesway HWRC if:
When visiting Raynesway HWRC:
Site operating times have changed. The site will be available on the following days and times:
|Monday||8.00am – 6.00pm|
|Tuesday||1.00pm – 7.00pm|
|Wednesday||1.00pm – 7.00pm|
|Thursday||1.00pm – 7.00pm|
|Friday||1.00pm – 7.00pm|
|Saturday||8.00am – 6.00pm|
|Sunday||8.00am – 6.00pm|
Residents who cannot book online can call 0333 2006981, Monday to Friday from 9.00am to 3.00pm. Please book online where possible.
Residents with a hearing impairment can contact us using the text phone number or SignVideo.
We know changes to refuse collections are frustrating but dumping rubbish and littering is still an offence, equally burning waste is also an offence and the Environmental Protection Team will still take appropriate action against anyone caught burning waste.
The Council discourages people from having domestic bonfires because:
Under the Environmental Protection Act 1990, smoke from a bonfire can be a statutory nuisance to people living and working nearby. In other words, bonfires should not be allowed to create smoke which interferes with neighbours enjoyment of their property by, for example, preventing them from sitting out in their gardens, opening their windows or hanging out their washing.
It is important to remember that there are no permitted lighting-up times for bonfires. A night-time garden bonfire can however just as easily be a nuisance as one lit during the day.
Where Council Officers witness a smoke nuisance from a garden bonfire, they are under a duty to serve an Abatement Notice to stop the nuisance. If there is then a breach of the Abatement Notice, the council can take the offender to court. Fines can be up to £5,000, with a further £500 fine for each day the offence continues after the conviction.
Having bonfires can also be considered antisocial, unreasonable, behaviour and affects the quality of life of those in the neighbourhood. Evidence of bonfires may result in the service of a notice under the Anti-Social Behaviour Crime and Policing Act 2014. A breach of this notice can result in a £100 fixed penalty and/or prosecution.
As well as the controls on burning described above, it is an offence under the Clean Air Act 1993 to emit dark smoke from burning waste connected with trade and industrial premises. It is also an offence to burn cable.
The Environment Agency controls the disposal of trade waste. Any business wishing to dispose of material on its premises needs a Waste Management License from the
Even if a business is exempt from this requirement, the burning of trade waste is still strictly controlled.
For more information on dealing with and reporting a smoke nuisance, visit our environmental protection pages.