Check out the latest information and advice on coronavirus (COVID-19).
Our customer service booths at the Council House are now closed.
We have no face to face service and have had to take the difficult decision to not provide self-service help due to the direct nature of contact with customers. We have kept the reception desk open and one person will support meet and greet to signpost customers to telephones.
Services affected are:
Use our online form
Telephone: 01332 640000 (Monday to Friday from 8.30am to 5.00pm)
Minicom: 01332 640666
Text service for the deaf community: 0777 4333412
Face to face appointments and visiting services have now been suspended for an initial period of six weeks.
Due to the current situation our ability to deal with contact from customers is limited, and we would like to encourage as many customers to use our online service for any of the following:
If your contact is NOT for any of the above then please email firstname.lastname@example.org for assistance.
Please note, our current esponse times will be slower than usual.
Due to the current unprecedented circumstances, we may not be able to respond to all complaints, or there may be a delay in receiving your response.
We apologise for the inconvenience.