Check out the latest information and advice on coronavirus (COVID-19).
In response to the government's guidance on social distancing, Derby Homes will be implementing the following with effect from 5pm on Thursday 19th March 2020:
Most of the sign-up process will be carried out over the phone and should take around 40 minutes. The physical signing of the tenancy agreement will still be carried out in person, but will be adapted to follow social distancing guidance. This should take just five minutes and will take place at our Stockbrook Street Office.
Applicants will be given specific instruction on how this will take place.
Customers will be contacted in advance where we need to physically visit or meet to carry out a service. We will ensure appropriate measures are in place to keep everyone safe.
We will contact you before any pre-arranged appointments. If we are unable to make contact, we may not be able to continue with an appointment at the arranged time.
Repairs and maintenance are operating as normal, but please be aware that appointments may take longer than usual as we work through the backlog of repairs and take extra time during appointments to reduce any risks.
All non-essential repairs should be reported via MyAccount or through email at ContactUs@derbyhomes.org. Please only contact us by phone for emergency repairs or if you are unable to report repairs online.
All repair visits will follow COVID-secure guidelines. We will contact you beforehand to check whether any member of your household has symptoms or if there are any other risks or concerns.
We will take all reasonable precautions to work safely whilst we are in your home. This may include:
If you are concerned about paying your rent due to reduced income, please contact our Income Team on 01332 888777 (option 3) who will be able to advise on any help that is available.
We will continue to support people who find themselves homeless or at threat of becoming homeless. In the first instance, please telephone us on 01332 888777 (option 5) to make an appointment to speak with one of our team.
All of the 22 community rooms we manage across the city are now temporarily closed for externally booked activities and resident use, to encourage social distancing.
We have made some important changes to our personal search service with immediate effect. This is for a temporary period to enable all of our customers and staff to stay safe and protected during the current coronavirus pandemic.
Please be advised that, whilst we will do our best to return information to customers on the date of the appointment, due to the current situation we cannot guarantee return of search information by a particular date as the provision of search services is subject to staff, resource and IT availability.
We are sorry but we are temporarily unable to provide access to historical plotting sheets and decision notices at this time. We are also unable to provide access to view records under EIR during this temporary period.
Your patience and understanding during this unprecedented and difficult time is appreciated.
We would like to reassure all property search customers that we aim to provide as near normal service as possible at this difficult and uncertain time.
We can accept online request and payment for our search products however we are currently unable to accept postal searches or cheques at this time.
Our search turnaround time, as at Wednesday 25th March 2020, was approximately 13 working days. Searches are worked on in the order that they are received.
All of our search responses are answered in line with the Law Society's LLC1 and Con29 forms. We are also able to answer optional enquiries and solicitors own questions. For further information and prices, please email email@example.com.
All customers should be aware that the Development Control (Planning) Team continues to operate but in a slightly different manner. The team is working remotely and remains committed to its completion of the various functions to enable applications to be registered, validated, consulted upon, assessed and dispatched in a timely manner. Officers may seek assistance with additional information surrounding site visits and your-co-operation at this time is appreciated.
In terms of specific service issues please note:
Your patience and co-operation is appreciated at this time and these messages will be updated if circumstances change.