Social care and health

Social care

Social care services will be in touch with customers directly to let you know if any how you’ll be impacted.

Cash payments - vulnerable adults and looked after children

In response to the government's guidance on social distancing, our cash office will be providing a limited service for cash payments to looked after children and vulnerable adults. 

THe cash office will be open on the following dates between 9am and 12 noon:

• Wednesday 8th April 

If you have any queries, please email payment.help@derby.gov.uk. 

Fostering events and drop-in sessions

Many apologies, all of our upcoming events and drop-in sessions are cancelled until further notice. Despite the current uncertainties there is still a huge need for new foster carers in Derby and our team would be happy to talk to you if you would like to make an enquiry. Please call us on 01332 640880 or use our online nquiry form to get in touch.

Livewell services

Livewell is suspending all group meetings, appointments and Livewell classes with effect from Monday 23rd March 2020 for the foreseeable future. This includes all activations, reviews, LWFG courses, Livewell classes, one-to-one appointments, gym inductions and face-to-face stop smoking appointments.

Our advisor team will offer weight management telephone and email support, checking in with clients on a weekly basis. All active lose weight clients will have the suspended time added to the end of their programmes once our normal service resumes or their isolation period ends (if this is longer). 

The Weight Loss service for new clients is currently suspended.

The team is currently planning social media content to keep clients and Derby people engaged in living a healthier lifestyle. This will include home workouts/exercise following social distancing guidance, healthy recipes using cheap ingredients and mental wellbeing tips such as coping strategies.

Because smoking harms the immune system, smokers are less protected against infections like coronavirus. The good news is that it's never too late to quit. People registered to a Derby doctors can still apply and book a telephone appointment to stop smoking online.

Telephone support is available to both existing and future stop smoking clients with delivery options for Nicotine Replacement Therapy, which will start on Monday 30th March.  As with our usual service, Champix prescription requests will need to be collected from clients’ local pharmacies. Treatment pick up/collection will be communicated directly with clients by their advisor.  

Please visit the Livewell Facebook  Twitter and website for helpful tips, exercise ideas to try at home, wellbeing advice and up to date information on changes to the service.