Publication scheme - our policies and procedures

This part of the publication scheme covers our policies and procedures - current written protocols, policies and procedures for delivering our services and responsibilities.

Information

Description

Updated

Policies and procedures for conducting council business

Our constitution is a number of documents that sets out the basic principles for how we operate.

Annually

Pay Policy Statement 2017/18

Current pay and reward policy.

Annually

Policies and procedures about the recruitment and employment of staff

Recruitment and employment information

Annually

Customer complaints

Information about how to complain about our services.

Annually

Customer services standards

Our standards for providing services to the council's customers

Annually

Freedom of Information and Environmental Information Regulations policy

Details about Freedom of Information and Environmental Information Regulations policy version 2 and FOI and EIR Complaints Procedure.

Annually

Charging regimes and policies

 

Details of any statutory charging regimes.

Access to Information Charging Schedule November 2018
Planning application fees
Planning pre-application fees
Personal Search of the Local Land Charges Register 

Information for local search enquiries.

Annually

Who do I contact if I have a query?

If your query is about the information published, please use the link listed and refer to the contact details for the service.

If your query is about information that is not listed or out of date, please contact Information Governance.

Is any other information published?

More information is published on the following pages:

Contact details

Email:
Post address:
Principal Information Governance Officer
Information Governance
Derby City Council
Council House
Corporation Street
Derby
DE1 2FS
Phone: 01332 640763
Minicom: 01332 640666
Principal Information Governance Officer
Information Governance
Derby City Council
Council House
Derby
DE1 2FS