More help and news

We understand that talking to many different services about your child's needs can be very confusing.  SEND - Frequently asked Questions

To help we have put together a list of acronyms on our Glossary of Terms.

Rolling News 

11/12/2018 - ‘Excellent performance with the take up!’ says DfE

Some working parents and carers of three and four year olds may be eligible for an additional 15 hours per week of funded childcare on top of the existing universal 15 hour offer of funded early education entitlement (FEEE). The eligibility criteria for this extended offer and application process can be found on

In the summer, there were 1778 Derby families benefiting from this extended entitlement. Derby City Council has been recognised by the Department for Education (DfE) for our excellent performance with the take up of extended entitlement, with take up level performance being consistently within the top 30 Local Authorities over the last year. Already in the autumn term we have seen a 16% growth in the number of families taking up this new offer compared to autumn last year.

The Family Information Service is working closely with parents and professionals to promote all funded childcare options available to families to ensure all eligible 2, 3 and 4 year olds take up the FEEE. This includes trying to encourage parents using registered childcare to access the use tax free childcare scheme that can support families with 20% of their childcare costs for children aged 0-12 with potential savings per child of £2,000 per year.


03/12/2018 - Family Information Services translated.

We have now translated our childcare informatin into several languages that we know are spoken in the city. If you have a neighbour or friend who would benefit from having this information in their first language, please show them these links:

Family Information Services in Arabic

Family Information Services in Czech

Family Information Services in Latvian

Family Information Services in Polish

Family Information Services in Punjabi

Family Information Services in Russian

Family Information Services in Slovak

Family Information Services in Urdu


22/11/2018 - A chance to have your say!

We are taking part in a nationwide survey asking parents, carers and young people about the support their SEND child or young person receives.

You do not have to give your name so you can be really honest about your experiences. Your views are important and will help towards improving our performance.

The online survey's can be accessed using the link below.

Derby City Council - Children and young people who have additional support 2019
Derby City Council - Parents of children and young people who have additional support 2019 

Deadline: 31st December 2018


20/11/2018 - The Family Information Service Facebook page

The Family Information Service Facebook page has everything for Derby families from childcare funding for the 0-5 years, clubs and activities for teens to big family days out, as well as lots of general information useful for families. We are reviewing the tone of pages on the website to make them more family friendly. We are aiming to make the pages fresher and cleaner to browse through too. The pages about childcare funding have been revised already, using dropdowns, images and video.
Please share the Facebook page amongst friends and family, please review both the webpages and Facebook page and please let us know if you would like anything posting. We would welcome your feedback on and open to any of your suggestions.


19/11/2018 - Voice of the child toolkits

Practitioners working with children and young people (CYP) with special educational needs and disability (SEND) have developed a set of engagement tools in collaboration with the Parent/Carers Together Forum to capture the voice of the child or young person.

There are 3 different tools:

All About Me – to get to know different aspect of the child or young person
3 Islands – if you have any safeguarding concerns
Improvement Ladder – to discuss improvements and change

There are different versions of the same Voice of the Child toolkits to meet varying needs of children and young people with SEND.


16/11/2018 - New map on our Local Offer directory

You can now use a map to search for childcare providers in your area! We hope this will make your search a lot easier.


12/11/2018 - ‘Flying Start for Two Year Olds’ potentially 80% by the end of the year!

The Family Information Service (FIS) is proud to announce that 77% of eligible two year olds are taking up their free childcare place. This is higher than the national average of 72%, with children still able to take up a place this term so potentially take up could increase to over 80% by the end of the year. This offer supports families to be able to return to work or increase their work hours. These two year olds are the city’s most disadvantaged children and evidence has shown how important it is for them to access good quality early years provision to help them be ready and prepared for school.


05/11/2018 - Decision-making and mental capacity

NICE has published a new guideline covering decision-making in people aged 16 years and over who may lack capacity now or in the future. It aims to help health and social care practitioners support people to make their own decisions where they have the capacity to do so, and helps to keep people who lack capacity at the centre of the decision-making process.


15/10/2018 - New webpage!

We have made our information about funded places for three and four year olds  much more clear. We hope you like the new layout!


09/10/2018 - Don't miss out on Derby College Open Days.

Come along to Derby College's open days where you can find out what is going on at their many campus' around the city.


04/10/2018 - Attention! To all our early years funded childcare providers:

The autumn term actual head count deadline is Friday 5th October at 4.30pm.

However please submit your claims as soon as possible, you do not need to wait until tomorrow.

No claims will be accepted after this date.


02/10/2018 - Improving Special Educational Needs and Disabilities (SEND) Provision in Derby

Derby City Council is always looking to improve on how it delivers its services and to provide the best it can for children in Derby.

Following very careful consideration and initial consultation with parent representatives SEND partners and headteachers, proposals were developed to improve Derby's specialist provision for children and young people with SEND and to help support parents, carers and families. These proposals were then subject to a full consultation process.

The overall aim of the plan is to help ensure that children and young people attend a school most appropriate to their individual needs and that more places will be offered in local schools, near to the family home and the local community, wherever possible.

The main proposals relate to:

  • Enhanced Resource School and Special School Placement Criteria.
  • Ensuring specialist provision is relevant to current needs of children and young people in Derby.
  • Improving SEND pupil pathways between primary and secondary Enhanced Resource Schools
  • Developing an Early Years Inclusion Fund for all Early Years providers.

It is important to note that no existing placements will be affected by the proposals. The proposals will be considered by Council Cabinet on Wednesday 10th October and, subject to approval, will take effect on a gradual basis.

Please click on the link below to view a leaflet for parents and carers which explains the proposals in a bit more detail:

SEND School Provision

To read full details, please click on the link below to view the report to Council Cabinet on Improving SEND Provision in Derby (10 October 2018):

Council Cabinet SEND Report - 10 October 2018


28/09/2018 - Parents and carers feedback

The Local Offer visited a Parent Carer Together workshop about health earlier this week. We collected lots of feedback and will start working on putting these suggestions in place.


12/09/2018 - Engagement Officer

Hello, my name is Charlotte and I am the new Engagement Officer. I will be keeping the Local Offer up to date here on the website and on Facebook. Please do let me know via email if you think there is something missing and I will do my best to help you.


04/05/2018 - City-wide Specialist Provision Review Update

You might be aware that Derby City Council has now consulted on proposals to improve school provision for children and young people with Special Educational Needs and Disabilities (SEND) and to help support parents, carers and families.

The Council has received a range of responses through the consultation and has considered them all very carefully. It is really good news that so many people took the time to respond to the consultation. In view of the responses received, it is now likely that a report on the consultation outcome and proposals will be presented to Derby City Council Cabinet on 10 October 2018.

For information, a Communication Strategy is being developed to ensure that proposals in the report to Council Cabinet in October are clearly and carefully communicated to all interested parties including schools, parents and carers.

We hope this is helpful as an update on the Specialist Provision Review and further information will be posted on the Local Offer website as the review progresses. 


08/05/2018 - New guidance added on the Single Route of Redress - National Trail

The Government are extending the powers of the First-tier Tribunal (SEND), sometimes referred to as the ‘SEND Tribunal’, to make non-binding recommendations about the health and social care aspects of Education, Health and Care (EHC) plans as part of a two-year trial. The trial will apply to decisions made or EHC plans issued or amended from 3 April 2018. Visit our ECHP page to find out more.


26/02/2018 - Specialist Provision Proposals and SEND Fund Bandings: Consultation has now taken place on proposals to improve specialist provision for children and young people.

A range of responses have been received through the consultation which the Council is now very carefully considering. In view of the responses received, it is now likely that a report on the consultation outcome and proposals will be presented to Council Cabinet in June 2018, to allow sufficient time to carefully consider all of the responses received.

In relation to the SEND fund bandings, the Council has considered the comments made through the consultation with schools and has taken the decision to introduce the single SEND fund bandings for Special Schools and Enhanced Resource Schools from April 2018.

The new SEND bandings have been established to simplify the way in which funding is allocated to Special Schools and Enhanced Resource Schools, creating a more transparent and consistent funding system. They should also result in increased funding stability for schools, supporting budget setting processes.

Overall, the new bandings will result in additional SEND funding of £911,000, over a three year period, a significant increase in investment in our schools in the City. Exceptional needs funding will also remain in place for those pupils with highly complex needs. We hope this update is helpful as we all continue to work together on improving outcomes for children and young people with SEND. 


23/02/2018 - Local Offer User Guide

We heard your concerns and have now created a local offer user guide that we hope makes using this site easier. We hope that this helps navigate around the site as you told us it is tricky to know what is available on the Local Offer. We are hoping to create a video on this with young people in the Summer of 2018.


16/01/2018 - You have chosen your new Local Offer service logoNew Logo LO

After 80 votes you have decided on your ‌ and we think it is great. You will start seeing this branding shortly. You can also view the Votes Breakdown by clicking the highlighted link.


04/01/2018 - New training to support parents and carers of children and young people with challenging behaviour suggestive of autism and ADHD

The Future in Mind Programme has commissioned a new 'train the trainer' programme called 'Incredible Years'. Staff and volunteers will be trained up to run courses for parents and carers to help support children and young people who exhibit challenging behaviour.  Over the next year Incredible Years trainers will support over 150 parents and carers to develop new skills and techniques. At least 50 people will be trained to deliver the training in community venues across Derby City and Southern Derbyshire. The project will be managed by social enterprise 'Ripplez'. The first train the trainer course started on the 5 December at Derwent Stepping Stones in Derby. There will be two more train the trainer courses in the new year.

For more information, contact Tressa Wharton at Ripplez CIC on 01332 888091 or


18/12/2017 - You Said, We Did

We have put together an overview of what we have done based on your most recent feedback towards the bottom of this page. There is a drop down box called 'October to December Feedback' click into it for it to reveal what we have been up to.


15/12/2017 - Where to Find us Next 

We are often out and about talking to support groups, events and schools/colleges as much as we can. We are next booked in to attend the Family Fund information and advice event on the 23 January 2018 from 10am. We will have a stand so come and say hello and find out how to use the Local Offer. 


28/11/2017 - Derby Adult Learning Courses

Take a look at the wide range of courses available at Derby Adult Learning. They include courses for young people and adults with SEND. 


10/11/2017 - Our 2017 Annual Report is here!

Please take a look at our Local Offer 2017 Report to find out what changes we have made to the site, what we have planned and some figures. This was out together based on the information we have gathered since owning the Local offer from April 2017.


31/10/2017 - Find us on Facebook!

You can now like and follow us directly on Facebook. No need to miss out on any top news any longer, follow us now and keep up to date. 


10/10/2017 - 'Parent Carers Together' Supporting the Local Offer

The Local Offer team are currently meeting regularly with the newly reformed Parent Carer's Together. These meetings are a chance for the forum and parent/carers they have spoken with to give their feedback to develop the Local Offer accordingly. Don't forget you can give your Local Offer feedback at anytime using the feedback forms.



This section shows you the feedback we have been given and where we are at with making the changes. Not all feedback points are listed (it would take up too much space) so we will be putting all points in our latest report.  


We want to hear from you

Don't forget we are always wanting your feedback.

Useful forms


Contact details

Post address:
Derby City Council, The Council House, Corporation Street, Derby
Phone: 01332 640758