We understand that talking to many different services about your child's needs can be very confusing. To help we have put together a list of acronyms on our Glossary
16.01.2018- You have chosen your new Local Offer service logo
After 80 votes you have decided on your and we think it is great. You will start seeing this branding shortly. You can also view the Votes Breakdown by clicking the highlighted link.
04.01.2018 - New training to support parents and carers of children and young people with challenging behaviour suggestive of autism and ADHD
The Future in Mind Programme has commissioned a new "train the trainer" programme called "Incredible Years". Staff and volunteers will be trained up to run courses for parents and carers to help support children and young people who exhibit challenging behaviour. Over the next year Incredible Years trainers will support over 150 parents and carers to develop new skills and techniques. At least 50 people will be trained to deliver the training in community venues across Derby City and Southern Derbyshire. The project will be managed by social enterprise "Ripplez". The first train the trainer course started on the 5 December at Derwent Stepping Stones in Derby. There will be two more train the trainer courses in the new year.
For more information please contact Tressa Wharton at Ripplez CIC on 01332 888091 or firstname.lastname@example.org
18.12.2017 - You Said, We Did
We have put together an overview of what we have done based on your most recent feedback towards the bottom of this page. There is a drop down box called 'October to December Feedback' click into it for it to reveal what we have been up to.
15.12.2017 - Where to Find us Next
We are often out and about talking to support groups, events and schools/colleges as much as we can. We are next booked in to attend the Family Fund information and advice event on the 23.01.2018 from 10am. We will have a stand so come and say hello and find out how to use the Local Offer.
28.11.2017 - Derby Adult Learning Courses
Take a look at the wide range of courses available at Derby Adult Learning. They include courses for young people and adults with SEND.
10.11.2017 - Our 2017 Annual Report is here!
Please take a look at our Local Offer 2017 Report to find out what changes we have made to the site, what we have planned and some figures. This was out together based on the information we have gathered since owning the Local offer from April 2017.
31.10.2017 - Find us on Facebook!
You can now like and follow us directly on Facebook. No need to miss out on any top news any longer, follow us now and keep up to date.
10.10.2017 - 'Parent Carers Together' Supporting the Local Offer
The Local Offer team are currently meeting regularly with the newly reformed Parent Carer's Together. These meetings are a chance for the forum and parent/carers they have spoken with to give their feedback to develop the Local Offer accordingly. Don't forget you can give your Local Offer feedback at anytime using the feedback forms.
09.10.2017 - Derby College Information Evenings
Derby College are holding information evenings in 2017/2018 including Joseph Wright Campus, Broomfield Hall Campus, The Roundhouse Campus and the Ilkeston Campus.
Interested in going to Derby College next year? Then click here to see more information about their Information Evening events and which campus can offer you the courses you want to do.
This section shows you the feedback we have been given and where we are at with making the changes. Not all feedback points are listed (it would take up too much space) so we will be putting all points in our latest report.
- Lots of you told us that the Local Offer is not advertised enough. In the Autumn term we are able to roll out new promotional items, connect with schools/colleges and early years placements to promote the Local Offer with posters and other media.
- You said that finding numbers for the VLS team is hard. We have put all current numbers on our EHCP page for you.
- You said having a page where lots of updates can be held would be useful. The page should also have simple documents to make things clearer. We have created this page for you - this is it! Is this missing something? Let us know.
- You said, it's often confusing when profesionals shorten words into acronyms; e.g. ASD, SENDIASS, VLS, SENCO, EP etc. We agree! After speaking to lots of you, we have put together a list that covers many of these terms. The document is called 'glossary' and you can find it at the bottom of this page in the downloads section, we hope it helps but if you think more is needed, let us know.
- You told us that the 'Early Years SEND page' title can be confusing and mean various things. We have changed the page name to 'Early Years 0-5'. This should make it clearer that the information is for childcare and early years rather than 'early years of diagnosis'
- You said the local offer is confusing and there is too much information on there to find. We know the site can be tricky to use, we are working closely with the computer team to see if we can change the site layout so information can be found in less clicks - thanks for being patient with this!
- You said using the directories (that's the part where you search for services) can bring up limited results. We take that on board and have been very recently trained on how to design the 'routes' which is where you make your selection of what you're searching for. Expect this to improve early Autumn.
- Young people told us that for them to use the Local Offer it needs to be more interesting. We have and are still adding more videos, short easy read documents and pictures to help with this. We are working with other services to get as many easy read documents as possible so the 'preparing for adulthood' page can be transformed.
September and October Feedback
- You asked for a more understandable name on the Preparing for Adulthood' page. We have now called the page 'Becoming an Adult and Preparing for the Future'. We hope this makes more sense, the page contains lots of easy read documents on it.
- here were too many services listed on the adulthood page. We have removed the listed services and put them on the directories instead where they can be found by name or the type of service they are. The page now hold information on how to find services and documents with further details
- You asked for easy read guides rather than pages of text. The page now holds many easy read guides for housing options, human rights, looking for work if you have a disability, post 16 support, Information Advice and Support services, banking and chores.
- You said money and independent living was most important to you. We have added a budget calculator, guide to banking and a glossary of banking terms to the 'Becoming an Adult and Preparing for the Future page'.
- You said our Local-Offer-Postcard does not explain what it is. We have created a new strapline on our postcard, included a more concise description of the service, rebranded the colours of the card and reworked the icons so they include our new childcare logo.
- You said you can't find how to apply for an EHC Plan easily enough on the EHCP page. We have made sure the 'How do we make a request for an EHC needs assessment?' is the first question listed under assessments and plans to avoid confusion.
- You said there is no information on what level of support education providers should give to a child/young person if an Education Health and Care Plan is not in place. We have created a new webpage about the Graduated Response and SEND support outlining the assess, plan, do and review cycle, role of the SENCO and school duties.
- We have also added a video on the person centred approach and made links to the Code of Practice references which you may find useful.
- You told us that many parents didn't know that some activities can be made cheaper if they are getting certain benefits and by being members of certain schemes/cards. We have put these tips on the top of our activities directory for parents to consider.
- You said being parents its hard to find time to get online and search for services and information on the Local Offer. We understand this so have put together a Facebook page @DCClocaloffer. Follow us and let the information you need come directly to your phone or computer when we log on. For any ideas on what you want to see us post, send us a message or complete a feedback form.
October to December Feedback
- When consulting with parents/carers many of you explained that the reason for not using the Local Offer is because they linked it to negative experiences of using SEND Local Authority services therefore thought the Local Offer may be biased and not impartial. This shows that the Local Offer team need to continue with our outreach programme so we can speak to groups of you to explaining the local offers impartiality. If you want us to visit any groups, services, schools or colleges then please get in touch so we can explain how we work.
- We have been asked a number of times if the ‘search’ icon searches the whole local offer site for what it is you are looking for. Unfortunately at this stage the search button only searches for services and not information pages. If we are able to develop the webpages in the future or have our own independent site, this will be something to look into adding as it would be very useful.
- Parent/carers that we have met with have expressed concerns around NHS waiting times for children’s services. Although not ideal, many of you appreciate that waiting lists are long however many of you explained you are not always aware of how long they are. We are planning to work with health departments in the new year to develop those pages on the local offer and this will be an area we will raise to try and do something about. It is the local offers remit to keep parents/carers and young people informed of any news and changes within SEND so this is something we will follow up next term.
- When discussing NHS wait times including CAMHS, some parents/carers let us know that ‘Relate’ now offer a counselling services for children from 5 year s old. This service is now on our directories and has since been advertised through our Facebook page- if you haven’t already followed the page you can find it by searching @DCClocaloffer
- A lot of you said that having a helpline really helps when time is limited to get the answer you are looking for. We continue to advertise the helpline number through social media and all of our publications.
- You said that the ‘becoming an adult and preparing for the future page’ may need breaking up into different pages to reduce the amount of detail on the page. We are looking into ways of doing this and are working closely with Parent Carers Together to focus on this in the Autumn term.
- You said that it is good to find out the majority of what you want to know is on the Local Offer however knowing where to find it is hard. We are in the process of creating a ‘how to use the local offer’ easy read guide to help navigate around the site. We hope that when complete this will help until we hopefully in the future manage to change the sites layout.
- You have told us about many services that help with funding and services that offer discounts on activities; these have all been added to the information and advice directories.
- You said the landing page is too cluttered and has too much going on. We have shortened the opening paragraph so you just have the basic information you may need. We have also reduced the size of our icons so they fit on the page better and less scrolling is required to view them all.
- You said that there is too much information on each page. We are hoping to purchase software in the near future that can read aloud the text on the screen, scan the page for what you are looking for, translate, and enlarge text and much more. We hope this will help while we are looking into further options to develop the webpage layout.
- We worked with the Parent Carers Together Forum who asked you if using the 'Browsealoud' software would improve accessibility if Derby were to input this on their Local Offer pages. A huge 96% of you said yes it would help improve the pages. We will be working with other DCC teams in the new year to put a case forward for accessing this software.
We want to hear from you
Don't forget we are always wanting your feedback.