Home energy information, advice and help

On this page you can find information about how to save energy and money, and keep warm at home.

You can also find a lot of useful information on the Government’s web pages:

What's new?


How can I get a better price for my gas and electricity?

Here are some tips to help you get the best deal from your current energy supplier:

  • Ring your energy supplier to find out if you are on the best tariff they have available.
  • Discounts may be available if you have only one supplier for both gas and electricity.
  • Discounts are available to customers who pay by direct debit.
  • If you have an Economy 7 or night-time electricity tariff and do not heat your home or water by electricity, you may be on an expensive tariff. Ask your energy supplier for advice.
  • Discounts are also available to customers who manage their account on the internet.

If you have considered all of the tips above and decide that you would like to switch your energy supplier then there are various price comparison sites that you can visit. One useful price comparison site is the Consumer Council Energy Price Comparison Tool website.

Consumer Focus also offers information and guidance on what to consider when thinking of changing your energy supplier. You can find this information on the Consumer Focus website.

We are also part of the Ready to Switch scheme.

How can I make my home warmer and reduce my energy use?

Using energy efficiently at home is important as it will:

  • help you to save money on your gas and electricity bills
  • help you to lower your environmental impact by reducing the amount of carbon dioxide (a gas linked to climate change and global warming) that your home releases into the atmosphere.

Here are a few tips to help you to save energy in your home:

  • Close your curtains - Closing your curtains at night stops heat escaping from your home.
  • Use energy saving light bulbs - Swapping traditional light bulbs in your home with energy saving light bulbs could save around £55 a year on your energy bill.
  • Insulate your home - Having cavity wall insulation fitted could save you up to £135 on your energy bills each year, while insulating your loft could save you between £25 and £175 a year.
  • Purchase energy efficient appliances - When you replace any household appliances, consider the energy efficiency of the product. Look out for the Energy Saving Recommended logo. The blue logo can be found on everything from fridges to light bulbs and shows the item is one of the most efficient in its category.

Source: Energy Saving Trust website - all statistics correct as of November 2013.

For more tips to help you save energy in the home, download our energy saving tips leaflet.

What grants and discounts are available to help me make my home warmer and more energy efficient?

The Green Deal and Energy Company Obligation (ECO)*

The Green Deal provides finance to carry out home energy efficiency improvements which are then repaid through your energy bill. The charge is attached to the electricity meter and remains with the property even when there are new occupants. The Green Deal 'Golden Rule' means the repayments you make in the first year shouldn’t exceed the expected savings. Energy saving improvements can include: insulation (such as loft or cavity wall insulation); heating, draught-proofing, double glazing and renewable energy technologies such as solar panels or wind turbines.

*The green deal has now closed and no further loans will be offered. Existing loans should not be affected. Please contact the energy saving service on 0300 123 1234 if you have paid for an assessment or have any green deal related questions. 

Green Deal Home Improvement Fund (GDHIF)*

This was a voucher scheme open to home-owners and those in the private rental sector. It offered funding towards the cost of different energy efficiency measures, including Solid Wall Insulation.

 *The green deal home improvement voucher fund has now closed. Any applications received up to the time of the announcement at 6.30om on 25 July will be honoured at the original cashback rates.  

Energy Company Obligation (ECO)

The Energy Company Obligation offers help from the energy companies* for;

  • Loft and cavity insulation.
  • Solid wall insulation. Funding for this is currently unavailable. Contact the Derby Home Energy Advice Service for the latest information.
  • If you own your home or rent privately you may be able to get help from the main fuel suppliers to repair or replace your heating. You must be in receipt of certain income or disability benefits or credits to qualify.

To find out if you qualify for assistance, please contact your energy company directly or call the Energy Saving Advice Service on 0300 123123 or visit the government's website.

I'm over 60 years old - can I get extra help with my energy bills?

If you are 60 years of age or over then you may be entitled to extra help with your energy bills. Here are a few schemes to look at:

Winter Fuel Payments

The Winter Fuel Payment is a yearly payment to help people aged 60 and over with the costs of keeping warm. The amount you will get depends on your circumstances.

For more information, call the Winter Fuel Payment Helpline on 0845 915 1515, or 0845 601 5613 for minicom users.

Warm Home Discount Scheme

The main energy suppliers in England are offering a rebate of £135 off the electricity bills of households which receive Guaranteed Pension Credit.

Some of the energy suppliers also offer this to other vulnerable customers in receipt of other income related benefits. For more information, please call your energy supplier directly. Find out more about the Warm Home Discount Scheme.

Priority Service Register

Energy suppliers are obliged to offer a range of free services, known as the priority services register, to their most vulnerable customers. These services are free to join and are available from all mains gas and electricity suppliers.

The scheme is available to all household gas and electricity consumers who:

  • are of pensionable age
  • have a disability
  • have a hearing and/or visual impairment
  • have long-term ill-health.

Please note there are some free services that you can only get if you are receiving a means-tested or income-tested benefit. For more information visit the Citizens Advice website - Your energy supply.

Tips for keeping warm over winter

It is important for your health that you keep yourself and your home warm during winter. Here are some tips to help keep you warm:

  • Set your thermostat at around 21ºC (70ºF).
  • Heat all the rooms you use in the day.
  • If you can't heat all your rooms, make sure you keep your living room warm throughout the day and heat your bedroom before going to bed.
  • Set the timer on your heating to come on before you get up and switch off when you go to bed.
  • In very cold weather, set the heating to come on earlier, rather than turn the thermostat up, so you won't be cold while you wait for your home to heat up.

For more more advice on keeping warm during the winter, visit the NHS's Keep warm, keep well webpage.

Useful forms


Contact details

Post address:
Derby City Council
The Council House
Corporation Street
Phone: 01332 640337
Minicom: 01332 640666

Derby City Council
The Council House
Corporation Street