Charges for Pest control

Charges for householders

Payment for a treatment is taken at the time of booking by card only. You can now book your pest control treatments online.

Type of service

Conditions

17/18 online charge

17/18 over the phone charge

17/18 private landlord charge

Rats Outside/inside

£32.00 (max 4 visits)

Extra visits only bookable by phone

£37.00(max 4 visits)


Each extra visit £15.00

 
Mice  Inside only £70.00 (max 4 visits)

Extra visits only bookable by phone

£81.00 (max 4 visits)


Each extra visit £17.00

 
Wasps One nest  £55.00 £63.00  
Ladder needed £70.00 £81.00  
Two wasp nest £70.00 £81.00, over £17.00 /nest  
Cockroaches Inside only

£91.00 (max 4 visits)


Extra visits only bookable by phone

£105.00 (max 4 visits)


Each extra visit £22.00

 
Squirrels Inside only

£141.00 (max 3 visits)


Extra visits only bookable by phone

£162.00 (max 3 visits)


Each extra visit £47.00

 
Cluster flies and other insects   £89.00 £103.00  
Bed bugs Three bedrooms or fewer £116.00  £133.00 £158.00
Four bedrooms £142.00 £163.00 £189.00
Five bedrooms and over £173.00 £194.00 £220.00
Fleas/carpet beetles  Three bedrooms or fewer £100.00 £114.00 £147.00
Four bedrooms £110.00 £127.00 £168.00
Five bedrooms and over £142.00 £159.00 £200.00

 

Pest control terms and conditions

If you want to cancel your appointment within one working day, your treatment charge will be refunded minus an administrative charge.

If you wish to cancel an appointment where the treatment has already started, no refund will be made (regardless of the notice given).

If an active infestation cannot be found or a treatment cannot legally be undertaken, a refund will be made minus an administrative charge. If treatment and/or baiting has commenced no refund will be given.

If you fail undertake works (proofing) or adhere to the Pest Control Technician’s recommendations we may stop treatment and no refund will be given.

If the council is unable to fulfil an appointment (for example due to inclement weather, staff sickness or travel problems) and suitable alternative appointment will be arranged or refund offered.

Refunds and administrative charges are applied as follows:

Causes of refundDeduction from refund/charge applied
No treatment possible / no active infestation. (i.e. If an active infestation cannot be found or a treatment cannot legally be undertaken, a refund will be made minus an administrative charge. If treatment and/or baiting has commenced no refund will be given.) £16.00
Appointment cancelled when less than one working day’s notice given (ie a refund will be made minus an administrative charge) £16.00

 

Charges for businesses

Fees for commercial properties vary depending on the size of the property and how many visits are made. Please contact Derby Direct for a price.

How do I pay?

Householders

If you are a householder, you can pay:

  • online
  • over the telephone with a card.

Commercial and businesses premises

If you are a commercial customer we will send you an invoice at the end of the treatment.

Contact details

Email:
Post address:
Environmental Protection
Environment and Regulatory Services
The Council House
Corporation Street
Derby
DE1 2FS
Phone: 01332 641994
Minicom: 01332 640666
Environmental Protection
Environment and Regulatory Services
The Council House
Corporation Street
Derby
DE1 2FS

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