Household waste - bulky waste

How can I arrange a household waste special collection for large items?

You can arrange for us to collect large items such as furniture, mattresses and large electrical items for a charge.

Alternatively, you can arrange and pay for a collection over the phone on 0333 200 6981. Telephone lines are open from 9am until 3pm Monday to Friday.

Please note that we will only collect from a domestic property.

If you are a landlord clearing items from a rental property you will need to contact our trade team to arrange a collection. Please complete the commercial waste collection online form to request a quote.

Charges

Fridges and freezers are charged at £10.50 per item.

For other items, there is a charge based on:

1. What you want us to collect

For example, the following things count as a single item:

  • a table
  • a sofa
  • an armchair
  • a mattress
  • a bed frame
  • three black sacks.

There are certain items or materials which we cannot collect.

2. The number of items

  • 1 to 3 items – £31.00
  • 4 items – £36.50
  • 5 items – £41.50
  • 6 items (maximum) – £46.50
  • fridges and freezers – £10.50 per item

To arrange a collection, please fill in our online form or call 0333 200 6981. We will tell you your collection date when we get your payment.

How do I pay?

You can pay by debit/credit card payments over the phone through Derby Direct on 0333 200 6981. Telephone lines are open from 9am until 3pm Monday to Friday. 

What should I do on the day of collection?

Please make sure:

  • items are ready for collection from 6.30am (we are unable to provide an exact time)
  • items are put together at one point at the front of the house unless otherwise agreed with Waste Management
  • small items are placed in sacks or boxes.

Please note:

  • we won’t collect any items that you don't tell us about
  • we may decide to send more than one vehicle to allow us to recycle some items
  • we cannot collect waterlogged or overheavy items. 

If you have more than six items, please complete the commercial waste collection online form to get a quote (£45 minimum). 

What won't the Council collect?

We are not able to collect:

  • asbestos
  • bathroom, kitchen and other fitted units
  • carpets
  • concrete, rubble, soil and general builders' waste
  • doors, gates and windows and window frames
  • fluid containers, such as oil drums or storage heaters
  • gas bottles
  • small items of domestic waste that haven't been put in sacks or boxes
  • vehicle parts
  • pianos
  • large sheets of mirrored glass
  • sheds, fence panels and greenhouses.

You can arrange your own disposal to a licensed waste site or hire a skip. You can find details of private companies in a telephone directory. If you hire someone to move your waste, make sure they have a waste carrier licence. You can check a public register of waste carriers on the Environment Agency website

If I don't want the Council to collect larger items, what can I do?

If you have domestic or garden waste, you can take this to Raynesway Household Waste and Recycling Centre. Find more on opening times, directions and what items the centre can accept.

Reuse or refuse?

We're encouraging residents to look at reuse options before disposing of any items. Items in good condition can be sold on, gifted, or given to local charities. Some local charities offer a free collection service, such as the British Heart Foundation.

Freegle Derby

This is a web-based service for people who want to give and get items that are too good to be thrown away, from things like chairs and beds to smaller items such as jam jars. It's all about reusing and keeping stuff from being thrown away and it's free.

Visit Freegle to find out more and see what's on offer around Derby.

Useful forms

Contact details

e-form: Streetpride - clean it up
Post address:
Streetpride
Derby City Council
The Council House
Corporation Street
Derby
DE1 2FS
Phone: 0333 2006981 (24 hour - local call rate)
Minicom: 01332 640666
Streetpride
Derby City Council
The Council House
Corporation Street
Derby
DE1 2FS