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What do I do if I have a noise problem near my home or work?
Before you report a noise problem, try to talk to the person responsible as they may not realise they’re causing a noise problem.
If this doesn't sort out the problem, or you can't talk to the person, contact us as we might be able to help.
Which type of noise can you investigate?
We can investigate noise from:
- noisy neighbours, like loud music, shouting or DIY at night
- burglar and car alarms
- animals, like barking dogs or crowing cockerels
- building sites
- noisy equipment in a commercial property
- pubs and clubs
- deliveries or waste collections at a commercial property
Which type of noise do you not deal with?
We can not investigate:
- If you don't know where the noise is coming from
- everyday household noise, such as footsteps, doors closing, vacuum cleaners, washing machines, children playing, babies crying or talking
- traffic, aircraft or railway noise
- noise from outdoor sports
- noise in the street, such as vehicles left running, car stereos, shouting or car horns
How can I complain about noise?
The easiest way to complain about noise pollution is to complete an online form.
If you are a Derby Homes tenant or you believe the noise is coming from a Derby Homes tenancy, contact Derby Homes email: email@example.com.
For more information on how we investigate your complaint please read our procedure for investigating noise complaints.
Whilst we sympathise with the situation, we do not have a response service to deal with out of hours noise.
How can I prevent causing a noise nuisance?
Is there anything you can do about noise from construction sites?
Construction work is noisy.
Generally, noisy construction operations should be restricted to the following hours:
- Monday to Friday: 7.30am to 6.00pm
- Saturday: 8.00am to 1.00pm
- No noisy work on Sundays and Bank Holidays.
If you are a company planning to do construction work, it would be advisable to give notice to the Environmental Protection Team.
You should also inform all local residents of your plans.
Can I take my own legal action for a statutory nuisance?
In cases where the Council cannot establish sufficient evidence to stop a nuisance, you can take your own legal action under the Environmetal Protection Act 1990.