Taxi customer information and advice

We are currently experiencing a large number of telephone calls into the service with queries.

If you need to contact us, at the moment we would appreciate an email setting out your enquiry. The email address is taxi.licensing@derby.gov.uk.

If you still feel you need to leave a telephone answer message, please note that we will prioritise your call and may not be able to respond to you if your enquiry could be resolved by visiting the website 

 

We do not employ individual drivers or operators. Many drivers communicate by electronic means, others work individually.

If you wish to book a private hire vehicle you should contact a private hire licensed operator direct.


Other useful information

  • A Derby City licensed hackney carriage (taxi) does not have to undertake a journey outside the city of Derby boundary - see a map of Derby
  • An out of town hackney carriage (taxi) cannot be hailed on the street or wait on Derby hackney ranks.
  • Only Derby City licensed hackney carriage (taxis) can wait on Derby City ranks. They cannot be used by private hire vehicles to drop off or pick up passengers.
  • Only Derby city licensed hackney carriage (taxis) can use bus lanes within the city.
  • The drivers can charge you a fee if you soil or make dirty the vehicle.
  • Private hire vehicles and hackney carriage (taxi) vehicles are not required to carry child safety seats.
  • Hackney carriage (taxi) drivers are exempt from wearing seat belts, however private hire drivers should wear seat belts unless they are carrying passengers.

The Licensing Team is committed to protecting and respecting your privacy when you use our services.  Please view Licensing Team Privacy Notices for further information.  Printed copies are available on request.

 

Opening times

Day Times
Monday 9am to 12.45pm
Tuesday 9am to 12.45pm
Wednesday 9am to 12.45pm
Thursday 9am to 12.45pm
Friday 9am to 12.45pm
Saturday Closed
Sunday Closed

Contact details

Email:
Post address:
Licensing Team
Derby City Council
The Council House
Corporation Street
Derby
DE1 2FS
Phone: 01332 641951
Minicom: 01332 640666
Derby City Council
Licensing Team
Derby City Council
The Council House
Corporation Street
Derby
DE1 2FS