Consumer rights

Faulty carWhat are consumer rights?

Consumer rights are what the law says consumers are entitled to expect when buying goods or services.  These include:

  • goods being of satisfactory quality
  • goods being as described
  • goods being fit for any purpose they were supplied for
  • services and installations being carried out with reasonable care and skill
  • services and installations being carried out within a reasonable time, where it is not already agreed
  • services and installations being carried out for a reasonable price, where it is not already agreed

If you are a trader selling goods or services to consumers, you need to be aware of these rights as you may need to provide a remedy if something goes wrong.  If you refuse to provide a remedy a consumer is entitled to, you are not trading fairly.

Where can I get more information?

The articles below are published by the Chartered Trading Standards Institute and are designed for traders to understand the law when supplying goods or services:

On this page: