How does it work?

Carelink image

How does Carelink work?

Within seconds of pressing an emergency button or a sensor automatically activating, you will be connected to an operator at our contact centre. They have all the necessary information available to get help to you quickly.

Alternatively, the equipment can be used to alert an on-site carer using a pager system.

How can you help me?

We can install a range of Telecare equipment in your home which is linked to your home telephone. In an emergency, this will connect you to a trained operator at Carelink who will have all the necessary information to be able to get help to you quickly.

What equipment can you provide?

Telecare equipment is completely flexible to meet your individual requirements.

We can provide:

  • a 'Lifeline' and pendant, which you can use to call for help by pressing an emergency button


  • a wide range of sensors and detectors which can provide automatic alerts of inactivity, falls, fire, gas detection and other risks.

What services can you provide?

Trained operators will answer your calls, and get the most appropriate help to you. This could be from relatives, neighbours, your GP or emergency services.
Carelink also has a team of responders who can come to your assistance, if we can't get in touch with your named contacts.

Our responders can:

  • safely lift you if you have fallen, using special equipment
  • check on you if there are concerns about your well-being
  • arrange access for the emergency services.

You have the freedom and flexibility to choose the services you need. One of our dedicated staff is always available to discuss our services and we can arrange a demonstration for you in your own home.

Is Carelink suitable for me?

Our services are available to anybody in Derby, whether or not you own your home or are a Derby Homes tenant, or rent from a housing association or a private landlord.

It can help those who:

  • live alone
  • have physical disabilities
  • have sensory impairment
  • are forgetful or confused
  • have learning disabilities
  • are at risk of falling
  • are at risk of domestic violence or bogus callers
  • have a carer needing extra support
  • are at risk from wandering at inappropriate times.

Priority support for Power Outages

If you rely on equipment powered by electricity to support your adult social care needs, such as a stairlift, sensor or monitor, you can register with Power Distributors for priority support in the event of a power outage.

You can register for priority support by calling Western Power Distribution on 0845 724 0240 or by completing the online form.


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