Within seconds of pressing an emergency button or a sensor automatically activating, you will be connected to an operator at our contact centre. They have all the necessary information available to get help to you quickly.
Alternatively, the equipment can be used to alert an on-site carer using a pager system.
We can install a range of Telecare equipment in your home which is linked to your home telephone. In an emergency, this will connect you to a trained operator at Carelink who will have all the necessary information to be able to get help to you quickly.
Telecare equipment is completely flexible to meet your individual requirements.
We can provide:
Trained operators will answer your calls, and get the most appropriate help to you. This could be from relatives, neighbours, your GP or emergency services.
Carelink also has a team of responders who can come to your assistance, if we can't get in touch with your named contacts.
Our responders can:
You have the freedom and flexibility to choose the services you need. One of our dedicated staff is always available to discuss our services and we can arrange a demonstration for you in your own home.
Our services are available to anybody in Derby, whether or not you own your home or are a Derby Homes tenant, or rent from a housing association or a private landlord.
It can help those who:
If you rely on equipment powered by electricity to support your adult social care needs, such as a stairlift, sensor or monitor, you can register with Power Distributors for priority support in the event of a power outage.
You can register for priority support by calling Western Power Distribution on 0845 724 0240 or by completing the online form.