I look after someone - does that mean I am a Carer?

‘A Carer is anyone who cares, unpaid, for a friend or family member who due to illness, disability, a mental health problem or an addiction cannot cope without their support’

The person you care for could be:

  • your husband, wife or partner
  • a family member such as parent, brother, sister, son or daughter
  • a friend or neighbour.

Keeping Carers informed about what help is available to them in Derby

We will ensure that the information provided on our website is clear and up to date, along with making links to other relevant partners or services.

Derbyshire Carers Association produces a quarterly newsletter, the latest addition can be found on their website.

For advice on all Welfare Benefits and money/debt problems and budgeting, Derby Advice provide free confidential and independent advice. See our welfare rights page for more information.

Information, Advice, Support and Assessments for Carers

If you support someone who is 18 or over and the person you care for is resident in Derby, even if you live outside the city, you are entitled to a carer assessment. You may be eligible for support in your own right, whether or not the adult for whom you care has eligible needs.

The carer assessment seeks to identify:

  • the needs that you, as a carer, may have in relation to your wellbeing
  • the outcomes you wish to achieve in your day to day life
  • whether you work or wish to
  • your education, training or recreation needs
  • how the person you care for could be supported in an emergency.

If you would like to discuss your needs as a Carer, you can:

  • contact Derbyshire Carers Association directly on 01332 200002, email them at or complete the referral form. You will then be contacted by Derbyshire Carers Association to arrange an appointment either as a home visit or at the Carers Hub, 66-68 St Peters Street. Derby, DE1 1SN. 
  • Derbyshire Carers Association will complete a Carers Conversation form with you to help identify information, advice and support to meet your needs as a Carer.
  • The Carers journey and Carers Pathway show a range of services that are provided in the city.
  • Derbyshire Carers Association will then liaise with the Council if a Carers Assessment is required, and the Council will arrange a visit to your local Talking Point or home for this to be undertaken.
  • or, if the person you care for is eligible for support from the Council, then you can choose to complete your Carers Assessment at the same time as the assessment is completed for the person you care for.

Promoting Carers' rights at work to ensure Carers are recognised and can access support, to enable them to continue their caring role and their career

It is a legal right to offer Carers flexible working and time off in an emergency. You can discuss this with your employer and get support from Derbyshire Carers Association in accessing these rights.

Listening and acting when Carers talk about their needs

We have a Carer Partnership Board which includes Carers. The board co-ordinates provision of services and support that enable Carers to feel recognised and valued and will help them to live full and healthy lives.

The Council engage in consultations with Carers over changes in the law, funding changes and service provision via an annual survey.

Recognising the importance of the help Carers give to the person they care for

We recognise the support you provide and that an assessment of the cared for needs can identify support through a Personal Budget or a managed service. Have a look at our Assessment for Adult Social Care page for more information.

Support groups can bring Carers together to provide a social link with support on information and advice. To find a support group to meet your needs contact Derbyshire Carers Assocation.

Supporting more Carers in Derby, from all backgrounds including young Carers

We will continue to provide a range of support to all Carers and customers of the City. Providers and partners including Derbyshire Carers Association are able to provide literature in other languages, large print or ensure an interpreter is available for any assessment if required. All services are available for Carers 18+.

Message in a Bottle scheme

The Lions Message in a Bottle scheme is a simple idea designed to encourage people to keep their personal and medical details on a standard form and in a common location - the fridge. Whilst it is focused on the more vulnerable people in our community, anyone can have an accident at home, so this scheme can benefit anyone, including you.

Creative Carers

Creative Carers is run by carers for carers. We believe that, by coming together, we can strengthen our collective voice and make a difference.

For details of the the new project, download the leaflet 'Carers: Strength In Numbers'.

To find out more visit or email

Support services for Carers

Agency Service offered Telephone

Derbyshire Carers


Carers groups

Carers Conversation

Message in a Bottle

Information and advice


Carers Newsletter

01332 200002
Making Space

Support to those with memory

loss or Dementia. See our

Support for people with Dementia page

for more information

01332 497640

Derby Advice

(Derby City Council)

Benefits and money advice

01332 256550

Useful forms


Contact details

Post address:
Adult social care
People Services
Derby City Council
The Council House
Corporation Street
Phone: 01332 640777
Minicom: 01332 640666
Customer Service Centre
Derby City Council
The Council House
Corporation Street