Customer Stories

‌These are real-life stories from people who live in Derby and have a Personal Budget from the Council to pay for their care and support.

Whilst the stories are real, the photos are models. 

There are also a number of different real life customer stories available in the Downloads section.



LilyLily had some home helps but the service wasn't really tailored to her needs.

With a Personal Budget, Lily now employs her granddaughter as a Personal Assistant to get the support she wants.

She gets help with all the paperwork that is needed to be an employer.

Read more about Lily.


GeorgeGeorge feels safe and secure with a care link pendant.

He employs who he wants to provide a range of support such as household tasks, cooking and laundry rather than an agency.

His network of family and friends help with shopping online and attending church.

Read more about George.


JoyceJoyce has dementia. Her daughter heard about Personal Budgets and decided to give it a try and share the caring with her sister.

"We know and understand her dementia and how to help her"

The Personal Budget has allowed Joyce to live at home, where she wants to be.

Read more about Joyce.


PaulPaul has a learning disability and used to live with 18 other disabled people in shared accommodation.

He now lives on his own, living the life he wants with help from his carers.

He does the things he enjoys such as playing pool and going fishing. His goal is to go to Nottingham on his own.

Read more about Paul.


Enrych East Midlands logoFollowing a stroke, Stephen was confined to a wheelchair and withdrew himself into his ground floor flat with no confidence to go about his normal daily life.

With person centred support from Enrych, Stephen turned his life around and got his confidence back.

Read more about Stephen.

Customer Videos

Watch some national customer story videos of how Personal Budgets have made a difference to people.

These videos have been created by Think Local, Act Personal - a national partnership driving forward work with Personalisation.

Tell us your story

We would like to hear from you about how you have created your Support Plan and managed your Personal Budget so that we can share your experience with other people who are new to Self Directed Support.

Please contact us if you would like to tell us your story and help other people with creating their Support Plans and managing their Personal Budgets.


Contact details

Post address:
Adult social care
People Services
Derby City Council
The Council House
Corporation Street
Phone: 01332 640777
Minicom: 01332 640666
Customer Services Centre
Derby City Council
The Council House
Corporation Street