Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.
It may be able to give help to:
Calls to Care Line are dealt with, where required, by a qualified social worker. If the line is busy, you can leave a message and the worker will ring you back as soon as possible.
Most of Care Line’s work is done by telephone, but sometimes workers may need to visit you.
When the social worker is out of the office, calls are diverted to a message- taking service. There may be a delay, but your message will be dealt with as soon as possible.
Care Line's role is to make people safe until the next working day. Daytime workers may need to become involved to follow up on a problem that has been dealt with by Care Line at night or over a weekend. Information will be passed to them to let them know what has happened.
Contact us during office hours (9am to 5pm, Monday to Friday, not on public holidays) for social care support: