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This accessibility statement applies to the Derby City Council website, www.derby.gov.uk.
This website is run by Derby City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We are working to make the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some parts of this website are not fully accessible:
The what we're doing to improve accessibility section details how we plan to resolve the above issues.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know through our website feedback form.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
We are signed up to the Deaf and Hearing Impaired People’s Commitment.
We can arrange a British Sign Language (BSL) interpreter on request and we also use Sign Video so you can call us. Some key services are accessible by mobile phone so Deaf people can text us and also by Relay UK.
We have hearing loops in our meeting rooms, in reception and our café area. We also have visible emergency alarms.
Find out how to contact us on our contact us page.
Derby City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
A number of our links to services are not descriptive and use text such as "book" without referring to the service to be booked.
Some alternative text for images is missing or non-descriptive.
Some content pages are hard to navigate with screen reader software due to the layout and amount of content.
We plan to launch a new accessible website by the end of 2020.
PDF and Word documents produced before September 2020 may not be accessible. We have assessed the cost of re-authoring all such content and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We aim to reassess the viability of reauthoring all such documents once we have fully audited the accessibility of all of our websites and their content.
Videos published before September 2020 may not be provided with captions and media alternatives (text-based description of video). We have assessed the cost of updating all such videos and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We are working on implementing a new video captioning tool for new videos, and will revisit the possibility of updating previous videos once we have fully audited the accessibility of all of our websites and their content.
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to ensure any such documents created after September 2020 are accessible by design, or provided as HTML.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix PDFs that could be republished as HTML, as in these examples we will in the future work to convert them to HTML pages of the website.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
We are committed to providing the most accessible experience possible through our websites and we care deeply about achieving this. We are working hard to audit accessibility of all of our websites and will publish a roadmap as soon as we have fully audited our online estate.
This statement was prepared on 17 September 2020. It was last reviewed on 13 October 2020.
This website was last tested on 3 September 2020. The test was carried out internally by the Derby City Council web team, using a combination of manual testing and semi-automated testing software, including:
To decide upon a sample of pages to test for this accessibility statement we considered analytics data around the most popular pages, in addition to choosing pages to represent each main section of the website, and each of the main content templates.