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Derby City Council is the local government unitary authority for Derby City. Our address is The Council House, Corporation Street, Derby, DE1 2FS. You can contact our Data Protection Officer on 01332 640763 or by email at email@example.com.
We collect information from you when you visit www.derby.gov.uk; also when you contact us in writing, speak to us on the phone, by email or any other type of electronic communication, or talk to us face to face.
We collect different categories of information about you, depending on the service you want from us and/or the reason why we need to process information relating to you. This could be personal information (for example your name and address), or other more sensitive data that we would only collect and use in very particular circumstances that are set out in law.
We receive information and introductions that include personal data from a wide range of partners including public sector organisations such as:
We also receive similar information from voluntary and third sector organisations such as:
We also receive similar information from members of the public.
We do not routinely collect personal information from publically accessible sources.
Depending on the service you have requested or need, we may use your information together with other information you have given us to:
Coronavirus has been added as a notifiable disease under the Health Protection (Notification) Regulations 2010. The Council have a legal duty to process and share personal information in accordance with the Coronavirus Act 2020. Any such processing will be done in the public interest to promote health and wellbeing.
The Council have a duty to notify Public Health England and the local authority where the individual resides (if different), where there are suspected Coronavirus cases. In this instance, the Council will disclose the information under Article 9(2)(j) of GDPR (processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health), and confidential information can be lawfully disclosed in the public interest, without consent, where the benefits to an individual or to society outweigh both the individuals and the public interest in keeping the information confidential.
The Council may contact staff, service users, residents and patients with messages relating to Coronavirus by text, phone, letter or e-mail. This contact is not direct marketing; therefore we do not need your Consent before contacting you. There is more information available on the national Information Commissioners Office approach to the current epidemic here: https://ico.org.uk/
Any data collected may be used for research and statistical purposes that are relevant and compatible with the purpose that the data was collected for. Wherever possible, we will use anonymised or pseudonymised information but, in order to fully understand the impact of Local Area Co-ordination, in some cases we may have to use personally identifiable information.
We may share your information with the following third parties for the reasons detailed.
The information you provide may be shared with other professionals who may or may not be involved with you for similar purposes. This can include professionals such as your GP, District Nurses, Community Matrons, Physiotherapists, and Occupational Therapists and so on. It may also be shared with health services, social care support services and equipment providers where that could be a benefit to you and/or in order to promote your personal health and wellbeing. We would only share your information with your express permission, as identified on your Shared Agreement. We have published a list of care support services and equipment providers that we contract with.
We may share your information with emergency services so that they can gain emergency access and provide emergency assistance if necessary.
The information you provide may be shared with other departments in the Council such as Derby Advice, and Housing and Council Tax Benefit to support your applications and to make sure that you are receiving the right amount and kind of benefit. We would only share your information with your express permission, as identified on your Shared Agreement.
The information you provide may be shared with other departments in the Council for the purpose of preventing and detecting fraud, or the misuse of public funds, or for any legal or statutory requirements. It may also be shared with other public bodies such as The Court of Protection and The Cabinet Office for a similar purpose.
The information we gather may also be used as part of the evaluation of the service, or for research purposes, to better understand the impact of Local Area Coordination. As such, we may share information with other Council Departments and authorised third parties for these purposes only. Wherever possible, we will share anonymised or pseudonymised information but, in order to fully understand the impact of Local Area Co-ordination, in some cases we may have to share personally identifiable information (such as an NHS number). Where we have to share personally identifiable information, for research and evaluation purposes:
The organisations with which we may share your information are:
We may also share similar anonymised, pseudonymised or personally identifiable information about any of your dependent children who live with you, with other Council Departments, for research and evaluation purposes, to better understand the impact of Local Area Co-ordination.
We may continue to share information, for research and evaluation purposes, for a period after you have stopped receiving support from your Local Area Co-ordinator so that we can fully understand the impact of the service. Information will be used and disposed of in line with our record retention schedule and in compliance with the Data Protection Act 2018.
If you are a care leaver, or in care, receiving support through the Department for Education funded ‘Children’s Social Care Innovation Programme - Local Area Coordination’ we may also share anonymised and pseudonymised information with Ipsos MORI for the purpose of independent evaluation of the Children’s Social Care Innovation Programme - Local Area Coordination. Ipsos MORI may link some of this information if you have given your consent for this to happen.
The information you provide may also be shared with health services to be used in an anonymised way to help improve the planning of health and social care services generally.
We may share information in accordance with the National Fraud Initiative. For more information please refer to:
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
We keep and dispose of all records in line with our record retention schedule. We will comply with Data Protection legislation.
We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us. However, we cannot guarantee the security of any information you transmit to us. We recommend that you take every precaution to protect your personal information.
We want to ensure any information we hold is accurate. You can help us by promptly informing us of any changes to the information we hold about you.
There are no automated decision processes used in Local Area Co-ordination.
If you are accessing online services and are under the age of 13‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
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If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer;
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO):