Check out the latest information and advice on coronavirus (COVID-19).
Derby City Council is the local government unitary authority for Derby City. Our address is The Council House, Corporation Street, Derby, DE1 2FS. You can contact our Data Protection Officer on 01332 640763 or by email at firstname.lastname@example.org.
The Welfare Reform Team is based at The Council House. You can contact the Welfare Reform Team on 01332 643790 or by email at Welfare.Reform@derby.gov.uk.
The Welfare Reform Team processes the Local Assistance element of the Council’s Single Discretionary Award Scheme. The Council Tax Hardship and Discretionary Housing Payment elements are processed by the Benefits Service. Please see the privacy notice relating to the Benefits Service if you have applied for Council Tax Hardship or Discretionary Housing Payment.
The Welfare Reform Team will review all applications and contact some customers to offer more intensive support. Those customers being contacted will be invited to an appointment where their needs will be assessed and referrals to internal and external agencies will be discussed. At this point, our staff will seek explicit consent from you, in writing, to share your information with those agencies most suited to your need. To find out which customers and groups we contact in relation to more intensive support please see the Single Discretionary Award Scheme Policy. You can find an up to date copy of our policy and guidance on our website here.
We collect and store information provided in any format as part of an application to the Single Discretionary Award Scheme. We will also collect personal information from you if you are allocated to a support caseworker. We collect information from you when you visit www.derby.gov.uk; also when you contact us in writing, speak to us on the phone, by email or any other type of electronic communication, or talk to us face to face.
We collect different categories of information about you, depending on the service you want from us and/or the reason why we need to process information relating to you. This could be personal information (for example your name and address), or other more sensitive data that we would only collect and use in very particular circumstances that are set out in law.
In accordance with the Care Act 2014 and fulfilment of the Councils public tasks, the Welfare Reform team will assess your needs and liaise with you about the services available in an effort to promote your social and economic well-being. We will also use your information to fulfil our legal obligations under the Social Security Administration Act 1992, the Welfare Reform Act 2012 and the Equality Act 2010.
Depending on the service you have requested or been allocated, we may use your information to:
Coronavirus has been added as a notifiable disease under the Health Protection (Notification) Regulations 2010. Under the Public Health (Control of Disease) Act 1984 and associated Regulations; and the Coronavirus Act 2020 and associated Regulations the Council has a legal duty to store, process and share personal information. The information will be stored, processed and shared as part of the national, and local Coronavirus Test and Trace operations where necessary for investigations, as well as the testing and tracing of individuals, groups or businesses; and to assist in the investigation into cases of Coronavirus; Coronavirus outbreaks and issues of non-compliance with the Acts and associated Regulations. The information will also be used; interrogated and mapped to inform the Councils actions and decision making processes. Any such storage, processing or sharing of information will be done in the public interest in order to promote health and wellbeing.
During the investigation of cases and/or outbreaks of Coronavirus, information which is gathered may be shared between departments within Derby City Council; with other Councils associated with an outbreak; other health services or with other government bodies associated with the control of the Coronavirus. The Council has a duty to notify national Government bodies, such as Public Health England, and the relevant local authority where an individual resides (if different), where there are suspected Coronavirus cases. The Council will disclose the information under Article 9(2)(j) of GDPR (processing is necessary for reasons of public interest in the area of public health, such as protecting against serious cross-border threats to health), and confidential information may be lawfully disclosed in the public interest, without consent, where the benefits to an individual or to society outweigh both the individual’s and the public interest in maintaining the confidentiality of such data.
The Council may contact staff, service users, residents, patients, businesses and premises with messages relating to Coronavirus by text, phone, letter or e-mail. This contact is not direct marketing; therefore we do not need your Consent before contacting you. There is more information available on the national Information Commissioners Office approach to the current epidemic here: https://ico.org.uk/
Anonymised and pseudonymised data may be used for research and statistical purposes. Any data collected may be used for research and statistical purposes that are relevant and compatible with the purpose that the data was collected for.
The information you provide may be shared with other professionals who may or may not be involved with you for similar purposes. This can include professionals such as your GP, Children’s Social Services, Adult Social Care, mental health services, advice agencies and so on. This will only be done with prior consultation and consent or where we have a legal obligation or duty to promote your well-being or the well-being of another. We have published a list of advice agencies that we may refer you to.
The information you provide may be shared with other departments in the Council such as Derby Advice to make sure that you are receiving the right amount and kind of benefit. The information you provide may also be shared with other departments in the Council for the purpose of preventing and detecting fraud, the misuse of public funds or for any legal or statutory requirements.
We may share your information with emergency services so that they can gain emergency access and provide emergency assistance if necessary.
We may share your information with HM Revenues and Customs and the Department for Work and Pensions to help us to check that you are receiving the correct benefit, assess any application for financial assistance and to help detect and prevent fraud.
The information you provide may be shared anonymously with authorised third parties to help evaluate our services or for research purposes to better understand the impact of services.
We may share information in accordance with the National Fraud Initiative. For more information please refer to:
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
We keep and dispose of all records in line with our record retention schedule. We will comply with Data Protection legislation.
We are strongly committed to data security and will take reasonable and appropriate steps to protect your personal information from unauthorised access, loss, misuse, alteration or corruption. We have put in place physical, electronic, and managerial procedures to safeguard the information you provide to us. However, we cannot guarantee the security of any information you transmit to us. We recommend that you take every precaution to protect your personal information.
If you are accessing online services and are under the age of 13‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
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If you would like to make a complaint regarding the use of your personal data you can contact our Data Protection Officer;
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner's Office (ICO):