You can challenge a PCN if you:
You must make your challenge in writing by law, we can't accept challenges over the telephone.
When making your challenge, please supply copies of any supporting evidence, such as a valid pay and display ticket, permit, or Blue Badge.
You can submit your challenge by:
You will need to quote:
You will also need to fully explain your reason for challenging the PCN.
You will receive an acknowledgement to confirm that we have received your challenge. We will write back to you, in full, once we have considered your challenge.
Before making a challenge or representation, you may wish to consider whether you have grounds to make it.
We don't accept the following as valid reasons for challenging a PCN...
Under the Traffic Management Act 2004, a motorist who has received a PCN can submit a 'challenge' (also called an 'informal representation') to us if they don't believe they should have been given a PCN.
By law, we do not have to answer this type of challenge, but we generally do.
When we receive a challenge, the case will go on hold until we send a decision to you.
Important: You should not pay and challenge - you must do one or the other.
We will tell you when we send you our decision whether you need to pay or not. If we reject your challenge and ask you to make a payment, we will offer you the reduced payment at this stage.
Once we have sent an NTO (Notice to Owner) to the registered keeper of the vehicle, that person can send in a 'formal representation' based on specific grounds...
By law, we must consider representations made on any grounds, provided they are made within 28 days of the date of the Notice to Owner being served.
If we reject your representation, you will be given the opportunity to appeal to an independent adjudicator. We will provide a form about this, with the letter we send you telling you that we have rejected your representation.
You can appeal to the independent adjudicator or Traffic Penalty Tribunal within 28 days of the date of the Notice of Rejection letter being served. You must do this on the form we give you.
Adjudicators are appointed jointly by all relevant local authorities, with the agreement of the Lord Chancellor, and are completely independent. They have a judicial position and should be treated accordingly.
The Adjudicators' decision is final and binding on both parties. You can get more information about the enforcement of parking tickets, as well as parking and bus lane regulations for councils in England (outside London) and Wales that are in the Civil Enforcement Scheme at the PATROL website.
We will treat all information provided and collected in confidence and in accordance with the Data Protection Act 1998.
It will be used for the purpose of parking enforcement. If you are issued with a Penalty Charge Notice we may share information with and get information from the DVLA for the same purpose.
The information may also be shared with other departments in the Council for the purpose of preventing fraud, misuse of public funds and any legal or statutory requirements. It may also be shared with other public bodies such as the Audit commission for a similar purpose.