We are responsible for enforcing parking restrictions both on and off street within the boundary of the city, as well as in Council car parks. To report a general parking problem you can e-mail firstname.lastname@example.org. Our team will review and investigate your concerns before offering you feedback on their findings.
Our team of Civil Enforcement Officers patrol the streets and car parks:
When using pay and display facilities, please make sure:
The Police have sole responsibility for enforcing all other moving traffic offences, including obstruction in or on the highway.
Motorists are required, by law, to follow any parking restrictions in place that are clearly shown by:
Under the Traffic Management Act 2004 s78, our Civil Enforcement Officers will issue a PCN, generally known as a parking ticket or parking fine, to any vehicle that contravenes a parking restriction.
The liability (legal responsibility) for paying a PCN lies with the registered keeper of the vehicle.
Our CEOs will issue PCNs for the following parking contraventions:
Contravention Codes can be viewed Contravention Codes for Parking Tickets.
Please make sure you quote the Penalty Charge Number when making payments. You can pay:
You can pay online by credit or debit card.
Pay by calling 0345 600 1982 or pay in person at the Customer Service Centre at The Council House, Corporation Street.
You can pay by cash at our Customer Service Centre at The Council House, Corportation Street. Please do not send cash by post.
You can challenge a PCN if you:
Find out more about how you can challenge your PCN.
Please don't ignore letters we send you.
If you don’t contact us or make a payment we will eventually pass the outstanding debt to our Enforcement Agents (formerly known as Bailiffs). Once the Enforcement Agents have the debt, any costs that they incur will be added to the outstanding Penalty Charge.
As from 6 April 2014, new legislation has been introduced, namely, the Taking Control of Goods Regulations 2013. This will mean that any debts sent to the Enforcement Agents after this date will be dealt with in a different way to debts sent prior to this date.
Under the new legislation the initial letter sent to the debtor by the Enforcement Agents will immediately incur an additional charge of £75.00 for each Penalty Charge Notice.
The Enforcement Agents will also apply other standard fees, such as £230.00 for any visits made and £105.00 for removal fees. Additional fees can also be incurred dependant on the situation but these will also be in line with the new legislation.
A limited number of vehicles are exempt from waiting restrictions...
There are general exemptions which allow a vehicle to park in contravention of the restrictions for as long as is reasonably necessary.
This could be to allow:
We do not give permission to park on the highway. You will need to satisfy the civil enforcement officer in the area that you are parked that you:
The civil enforcement officer will observe your vehicle for a period of time and, if they observe no activity, may issue a PCN.
Important: Where loading restrictions are in place, no exemptions apply.
This is not a valid reason for an exemption.
Tools should be taken on site, once tools have been delivered; the vehicle must be relocated to a place where it is not contravening any parking restrictions.
You must abide by the restrictions in place, otherwise your vehicle risks receiving a PCN.
This is not a reason for an exemption - you must abide by the restrictions in place.
Find out what we do about vehicles parked on pavements or verges.