No. We do not employ individual drivers or operators, many communicate by electronic means, others work individually. If you wish to book a private hire vehicle, you should contact a private hire licensed operator direct.
There are two types of licensed vehicles known as hackney carriages (taxi) and private hire vehicle.
Check the drivers identification badge:
Hackney Carriage Vehicles (taxis) licensed by Derby City Council:
Private Hire Vehicles licensed by Derby City Council:
Each hackney carriage is fitted with a calibrated meter which can be seen in the cab of the vehicle. For journeys within the City of Derby the cost of the journey is calculated by the meter. A table of fares is displayed inside each taxi. For journeys with a destination outside the City of Derby, the driver can negotiate the fare with you before the journey commences and they can ask for the money in advance. The driver can legally refuse a journey that goes outside of the city. Download a map of Derby to see whether your journey falls within the city boundary.
Each vehicle is fitted with a datahead and the fare will be calculated by this meter unless you have agreed a fare in advance. A table of fares is displayed inside each vehicle, these may vary from operator to operator.
If you travel with an assistance dog they must be allowed in the hackney carriage (taxi) or private hire vehicle, unless the driver has an exemption certificate. This can be issued if the driver has a medical condition made worse by contact with dogs. A driver with an exemption certificate will have a yellow ‘Notice of Exemption’ on their vehicle windscreen.
There is no charge for assistance dogs, wheelchairs or mobility aids.
Private Hire drivers may carry any animal belonging to a passenger at their own discretion anywhere in the vehicle and they shall ensure, where necessary, that such animals are suitably restrained/contained so as not to present a nuisance or hazards to the occupants of the vehicle.
If you wish to make a comment or complaint, you should speak to the driver or their operator directly, quoting the drivers badge number, vehicle number and or vehicle registration number.
If your complaint is about a road traffic offence, (example: bad or erratic driving, been cut up, using hand held mobile phone or any other offence that comes under road traffic legislation) we have no jurisdiction over these, so you will need to contact Derbyshire Constabulary on telephone number 101.
If your complaint is about overcharging you should take up your complaint with the driver and/or their operator directly, quoting the drivers badge number, vehicle number and or vehicle registration number.
If your complaint is about pre-booked taxis and private hire vehicles not turning up on time you should take up your complaint with the driver and/or their operator directly, quoting the drivers badge number, vehicle number and or vehicle registration number and as you have made a contract with the operator you could also contact Derby Trading Standards by email on firstname.lastname@example.org
If your complaint is about where taxis or private hire vehicles are parked or causing an obstruction:
contact Parking Services by email email@example.com or telephone Streetpride on 0333 200 6981.
The types of complaint that we are able to investigate:
You will need to contact us by email at firstname.lastname@example.org or by telephone on 01332 641951 quoting either the drivers badge number, vehicle licence number, vehicle registration number, and the date and time of the incident.
If you have left property in a vehicle you should contact the private hire operator or the driver direct. We recommend you make a note of the vehicle details after paying for your journey.
We have a Taxi Marshal Scheme at various taxi ranks in the city centre, which facilitate and control queues for taxi’s to promote public safety.
Taxi Marshalls can be identified as they wear high visibility jacket.
The taxi marshalls work on Victoria Street and Friar Gate ranks on Friday and Saturday evenings from 11.30pm until 4.30am.
Once a vehicle has been licensed as a hackney carriage it is a hackney carriage for the duration of that licence and can be used for pre-booked purposes in any district in England and Wales except London. It is not an offence for a licensed private hire operator in Derby to take bookings, and then dispatch a hackney carriage vehicle, licensed by another district to undertake your journey. A hackney carriage can lawfully be used to carry out pre-booked work as a private hire vehicle outside its own district.
The operator shall inform the customer of that fact, whether by a pre-recorded announcement during a telephone call, by written terms visible when booking on an Internet site or signing up to an App, or by any other method likely to bring the information to the attention of the customer at the time of booking or prior to making a booking.
|Monday||9.00am to 12.45pm|
|Tuesday||9.00am to 12.45pm|
|Wednesday||9.00am to 12.45pm|
|Thursday||9.00am to 12.45pm|
|Friday||9.00am to 12.45pm|