Taxis - customer information and advice

Does Derby City Council employ taxi drivers, private hire drivers and private hire operators?

No. We do not employ individual drivers or operators, many communicate by electronic means, others work individually. If you wish to book a private hire vehicle, you should contact a private hire licensed operator direct.

What is the difference between hackney carriage (taxi) and private hire vehicles?

There are two types of licensed vehicles known as hackney carriages (taxi) and private hire vehicle.

  • hackney carriage vehicles can pick up from taxi ranks and can be flagged down in the street.
  • Private hire vehicles have to be pre-booked and cannot be flagged down in the street. It is illegal for a private hire vehicle to take a journey which has not been pre-booked or to accept a fare by being hailed.

How do I check I am in a licensed vehicle?

Check the drivers identification badge:

  • anyone driving a licensed vehicle must also be licensed as a driver by a local authority. Licensed drivers are issued with an identification badge by us which displays a photo of the driver, an identification number and an expiry date. Drivers are required to display the badge in a prominent position. To see an example download our Driver Identification badge

Hackney Carriage Vehicles (taxis) licensed by Derby City Council:

  • are painted yellow in the city of Derby
  • have an illuminated taxi sign on the roof
  • displays a Hackney Carriage Fare Table ‌ on back of vehicle showing vehicle details and expiry date.
  • will display a licence disc in the windscreen showing vehicle detail and expiry date.
  • have stickers in the rear windows or on outer rear door panel showing the licence number of the vehicle
  • some are traditional London cabs and others are people carriers.

Private Hire Vehicles licensed by Derby City Council:

  • are saloon vehicles or people carriers which are not yellow in colour.
  • displays a blue licence plate on back of vehicle showing vehicle details and expiry date.
  • will display a licence disc ‌ in the windscreen showing vehicle detail and expiry date.

How will the fare be calculated?

Hackney Carriages (taxi) licensed by Derby City Council

Each hackney carriage is fitted with a calibrated meter which can be seen in the cab of the vehicle. For journeys within the City of Derby the cost of the journey is calculated by the meter. The Hackney Carriage Fare Table  is displayed inside each taxi. For journeys with a destination outside the City of Derby, the driver can negotiate the fare with you before the journey commences and they can ask for the money in advance. The driver can legally refuse a journey that goes outside of the city. Download a map of Derby to see whether your journey falls within the city boundary. 

Private hire

Each vehicle is fitted with a datahead and the fare will be calculated by this meter unless you have agreed a fare in advance. A table of fares is displayed inside each vehicle, these may vary from operator to operator.

Can a driver refuse to take me and my assistance dog?

If you travel with an assistance dog they must be allowed in the hackney carriage (taxi) or private hire vehicle, unless the driver has an exemption certificate. This can be issued if the driver has a medical condition made worse by contact with dogs. A driver with an exemption certificate will have a yellow ‘Notice of Exemption’ on their vehicle windscreen.

Is there any charge for carrying an assistance dog and or a wheelchair?

There is no charge for assistance dogs, wheelchairs or mobility aids.

Can pet animals be carried in private hire vehicles and hackney carriage vehicles?

Private Hire drivers may carry any animal belonging to a passenger at their own discretion anywhere in the vehicle and they shall ensure, where necessary, that such animals are suitably restrained/contained so as not to present a nuisance or hazards to the occupants of the vehicle.

How do I make a comment/complaint?

If you wish to make a comment or complaint, you should speak to the driver or their operator directly, quoting the drivers badge number, vehicle number and or vehicle registration number.

If your complaint is about a road traffic offence, (example: bad or erratic driving, been cut up, using hand held mobile phone or any other offence that comes under road traffic legislation) we have no jurisdiction over these, so you will need to contact Derbyshire Constabulary on telephone number 101.

If your complaint is about overcharging you should take up your complaint with the driver and/or their operator directly, quoting the drivers badge number, vehicle number and or vehicle registration number.

If your complaint is about pre-booked taxis and private hire vehicles not turning up on time you should take up your complaint with the driver and/or their operator directly, quoting the drivers badge number, vehicle number and or vehicle registration number and as you have made a contract with the operator you could also contact Derby Trading Standards by email on tradstan.duty@derby.gov.uk

If your complaint is about where taxis or private hire vehicles are parked or causing an obstruction:

  • private car park or private land contact the owner of the car park/land
  • council car park, double yellow lines, zebra crossing

contact Parking Services by email parking.services@derby.gov.uk or telephone Streetpride on 0333 200 6981.

The types of complaint that we are able to investigate:

  • equality and diversity issues
  • inappropriate behaviour
  • over charging by Derby City Council Licensed hackney carriage (taxi) drivers
  • Derby City Council licensed Hackney carriage (taxi) drivers refusing to carry passengers in Derby City area
  • vehicle defects including cleanliness
  • safeguarding issues (including children and adults)
  • drivers smoking in licensed vehicles
  • hackney carriage drivers Licensed by Derby City Council not using the meter
  • drivers taking an extended route

You will need to contact us by email at taxi.licensing@derby.gov.uk or by telephone on 01332 641951 quoting either the drivers badge number, vehicle licence number, vehicle registration number, and the date and time of the incident.

What happens to lost property that is left in licensed vehicles?

If you have left property in a vehicle you should contact the private hire operator or the driver direct.  We recommend you make a note of the vehicle details after paying for your journey.

What are taxi marshalls?

We have a Taxi Marshal Scheme at various taxi ranks in the city centre, which facilitate and control queues for taxi’s to promote public safety.

Taxi Marshalls can be identified as they wear high visibility jacket.

The taxi marshalls work on Victoria Street and Friar Gate ranks on Friday and Saturday evenings from 11.30pm until 4.30am.

Can out of town hackney carriages work in Derby?

Once a vehicle has been licensed as a hackney carriage it is a hackney carriage for the duration of that licence and can be used for pre-booked purposes in any district in England and Wales except London. It is not an offence for a licensed private hire operator in Derby to take bookings, and then dispatch a hackney carriage vehicle, licensed by another district to undertake your journey. A hackney carriage can lawfully be used to carry out pre-booked work as a private hire vehicle outside its own district.

How will I know if an out of town taxi driver has been allocated to pick me up?

The operator shall inform the customer of that fact, whether by a pre-recorded announcement during a telephone call, by written terms visible when booking on an Internet site or signing up to an App, or by any other method likely to bring the information to the attention of the customer at the time of booking or prior to making a booking.

Other useful information

  • A Derby City licensed hackney carriage (taxi) does not have to undertake a journey outside the City of Derby boundary - see a map of Derby
  • An out of town hackney carriage (taxi) cannot be hailed on the street or wait on Derby hackney ranks.
  • Only Derby City licensed hackney carriage (taxis) can wait on Derby City ranks. They cannot be used by private hire vehicles to drop off or pick up passengers.
  • Only Derby City licensed hackney carriage (taxis) can use bus lanes within the city.
  • The drivers can charge you a fee if you soil or make dirty the vehicle.
  • Private hire vehicles and hackney carriage (taxi) vehicles are not required to carry child safety seats.
  • Hackney carriage (taxi) drivers are exempt from wearing seat belts, however private hire drivers should wear seat belts unless they are carrying passengers.

 

Opening times

Day Times
Monday 9.00am to 12.45pm
Tuesday 9.00am to 12.45pm
Wednesday 9.00am to 12.45pm
Thursday 9.00am to 12.45pm
Friday 9.00am to 12.45pm
Saturday Closed
Sunday Closed

Contact details

Email:
Post address:
Licensing Team
Derby City Council
The Council House
Corporation Street
Derby
DE1 2FS
Phone: 01332 641951
Minicom: 01332 640666
Derby City Council
Licensing Team
Derby City Council
The Council House
Corporation Street
Derby
DE1 2FS